![\"Access](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/02\/AI_5444_ag.jpg\")
\nBigChange field service management<\/a>\u00a0software\u00a0is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent.<\/strong><\/p>\n Using the BigChange\u00a0platform,\u00a0the West Midlands\u00a0company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling,\u00a0reporting\u00a0and invoicing. Responsible for around 20,000 doors, Access Innovations uses\u00a0BigChange to improve workforce health and safety with daily vehicle and driver checks,\u00a0live\u00a0vehicle\u00a0tracking and online access to risk assessments and method statements.<\/p>\n \u201cAs well as reducing our environmental impact through a massive reduction in the paper we consume,\u00a0BigChange has also had a positive impact on other aspects of the business,\u201d\u00a0commented John Lunt, Operations Director at Access Innovations. \u201cThe back-office resource required to record, schedule and report on jobs\u00a0has been reduced,\u00a0which in turn results in better service for our customers. I\u00a0even\u00a0had one client email me saying \u2018give us a chance\u2019\u00a0having\u00a0received completion reports, including photos,\u00a0and the invoice,\u00a0all within 5 minutes of the engineer finishing on-site!\u201d<\/p>\n Access Innovations install, repair, service and maintain manual doors, fire doors, automatic doors, rapid action doors, roller shutters, fire shutters, sectional doors, manual and automatic traffic barriers, manual and automatic gates. Operating across the West Midlands and London, Access Innovations\u00a0also\u00a0supply and fit security fencing,\u00a0bollards and crash barriers as well as dock levellers, dock shelters and dock bumpers.<\/p>\n Access Innovation selected BigChange to replace an existing job control system. Since implementing the complete job management solution, which incorporates\u00a0customer relationship management<\/a>\u00a0(CRM),\u00a0job scheduling<\/a>,\u00a0live tracking<\/a>,\u00a0field resource management<\/a>,\u00a0financial management and business intelligence<\/a>\u00a0in one simple to use and easy to integrate platform,\u00a0Access Innovations has recorded significant improvements in the workflows used to record, schedule, complete and report on routine service and ad-hoc maintenance tasks. Access Innovations is also planning to expand its use of BigChange with\u00a0increased use of the CRM functionality which it hopes will support the continued growth of the company.<\/p>\n \u201cWhen we were looking for a new system, we identified\u00a0a number of\u00a0possible suppliers\u00a0and requested on-site presentations but only 2 agreed to come and see us,\u201d\u00a0Lunt\u00a0continued. \u201cBigChange\u00a0didn\u2019t\u00a0just\u00a0sell their system to the management they communicated the benefits to the users, and they made the decision.\u00a0Since that day the support we have had from BigChange has been excellent.\u201d<\/p>\n About BigChange<\/strong><\/p>\n Launched in 2013 and based in Leeds, UK,\u00a0BigChange\u00a0is a leading Field Service Management Software Provider trusted by almost 1,700 field-based\u00a0organisations\u00a0around the world.\u00a0BigChange\u00a0employs 200 people and is\u00a0recognised\u00a0as an outstanding employer with a 2 Star Accreditation from Best Companies.<\/p>\n In 2020 BigChange was awarded a Queen\u2019s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company\u2019s contribution to international trade, innovation, sustainable development and promoting opportunity.\u00a0 The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.<\/p>\n BigChange\u00a0is the complete Job Management Platform that\u2019s helping field service businesses across the UK to win more work, take\u00a0control of their operations and deliver winning customer experiences. Bringing\u00a0customer relationship management (CRM), job\u00a0scheduling, live tracking, field resource management, financial management, business intelligence into one simple to use and easy to\u00a0integrate platform,\u00a0BigChange\u00a0liberates customers from inefficient paper-based processes and the complexity\u00a0of multiple different\u00a0technology systems that hold their businesses back.<\/p>\n