{"id":31711,"date":"2022-03-02T17:12:38","date_gmt":"2022-03-02T17:12:38","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=31711"},"modified":"2022-03-12T20:21:43","modified_gmt":"2022-03-12T20:21:43","slug":"free-report-putting-service-at-the-heart-of-the-customer-experience","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/free-report-putting-service-at-the-heart-of-the-customer-experience\/","title":{"rendered":"Free Report: Putting Service at the Heart of the Customer Experience"},"content":{"rendered":"<p><strong>Unearth critical customer service knowledge from leaders at Lenovo, AT&amp;T, Walmart, CVS Health, Nissan, Cigna &amp; more!<\/strong><\/p>\n<p>With an influx of new technologies, evolving employee &amp; consumer behaviours, and a renewed focus on CX, the customer service landscape is evolving rapidly. It&#8217;s time for organizations to put service back at the heart of the customer experience and become more customer centric.<\/p>\n<p>In this exclusive report, Reuters Events spoke with 15 customer service &amp; experience leaders from top US brands who are striving to transform their strategies in innovative ways, so you can benchmark yourself against them.<\/p>\n<p><a href=\"https:\/\/1.reutersevents.com\/LP=32314?extsource=mediapartner_csm_speakerqa\" target=\"_blank\" rel=\"noopener\">Download the report today and unearth critical knowledge from leaders at Lenovo, AT&amp;T, Walmart, CVS Health, Nissan, Cigna &amp; more!<\/a><\/p>\n<p>What are these brands prioritizing in 2022? Get answers to these critical questions and more:<\/p>\n<ul>\n<li>What excites you about the current direction of customer service, experience, and support?<\/li>\n<\/ul>\n<ul>\n<li>Where does customer experience sit in your organization? And how are you working with other departments to deliver the best possible customer experience?<\/li>\n<\/ul>\n<ul>\n<li>How are businesses going to have to transform their customer operations to keep up with changing customer expectations?<\/li>\n<\/ul>\n<ul>\n<li>How is your organisation transforming employee experience, and how is this positively impacting your service experiences?<\/li>\n<\/ul>\n<ul>\n<li>How important a role does data play in providing world-class customer service &amp; experience?<\/li>\n<\/ul>\n<ul>\n<li>With business being disrupted heavily in the last couple of years, what things have taken on a greater significance for your company?<\/li>\n<\/ul>\n<p><a href=\"https:\/\/1.reutersevents.com\/LP=32314?extsource=mediapartner_csm_speakerqa\" target=\"_blank\" rel=\"noopener\">Don&#8217;t miss out on these imperative insights &#8211; Secure your copy of the report today!<\/a><\/p>\n<p>Customer experience must be a unified strategy with service at the core, and these leaders are taking the steps to identify what we need to gain traction and exceed customer expectations in 2022.<\/p>\n<p>We hope you find this report valuable!<\/p>\n<p>Ian Miller, Editor<br \/>\nCSM Magazine<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unearth critical customer service knowledge from leaders at Lenovo, AT&#038;T, Walmart, CVS Health, Nissan and Cigna! What are these brands prioritizing in 2022? Get answers to these critical questions and more..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31711"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=31711"}],"version-history":[{"count":3,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31711\/revisions"}],"predecessor-version":[{"id":31714,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/31711\/revisions\/31714"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=31711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=31711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=31711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}