{"id":33334,"date":"2022-05-31T10:43:22","date_gmt":"2022-05-31T10:43:22","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=33334"},"modified":"2022-05-31T12:47:08","modified_gmt":"2022-05-31T12:47:08","slug":"4-ways-to-turn-prospects-into-customers-a-guide-for-event-planners","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/4-ways-to-turn-prospects-into-customers-a-guide-for-event-planners\/","title":{"rendered":"4 Ways to Turn Prospects into Customers: A Guide for Event Planners"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-33338\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/05\/pb-1284245.jpg\" alt=\"Guests' table\" width=\"599\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/05\/pb-1284245.jpg 599w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/05\/pb-1284245-300x200.jpg 300w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/>\n<p><strong>The events industry was one of the most affected business segments during the last two years. <\/strong><\/p>\n<p>After all, the pandemic wasn\u2019t exactly the most prolific time for people to socialize face-to-face. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active.<\/p>\n<p>We saw the return of live events, but there are also lots of virtual events since they are quite convenient, especially in a formal setting. All-in-all, it seems like this is the right time to think about expanding your business if you are an event planner.<\/p>\n<p>To support your efforts, here are a few tips that will help increase the chance of turning high-quality prospects and viewers who are just browsing around into loyal customers.<\/p>\n<p><strong>Safety is a Top Priority<\/strong><\/p>\n<p>Nowadays, customers are more aware of their surroundings and how their health could be affected. That\u2019s why, if you want to stand out from the crowd of planners, you should put more emphasis on the safety measures in place for each in-person event.<\/p>\n<p>People may be eager to get out and socialize, but two years of anxiety-inducing news and measures <a href=\"https:\/\/www.medicalnewstoday.com\/articles\/how-has-social-media-affected-mental-health-during-the-pandemic\" target=\"_blank\" rel=\"noopener\">did take a toll on their mental well-being<\/a>. That\u2019s why they will happily pay more for planning an event if you can earn their trust with a well-detailed safety protocol.<\/p>\n<p><strong>Increase Your Potential<\/strong><\/p>\n<p>If you want to attract more customers, you also need to have the resources to sustain the growth. This may mean you have to hire more people, but it also means you should think about an <a href=\"https:\/\/www.planningpod.com\/\" target=\"_blank\" rel=\"noopener\">event management platform<\/a> if you\u2019re not already a user.<\/p>\n<p>A management platform allows you to work on several events simultaneously without mixing up guest lists, budgets, or special requests. Plus, the right platform also provides you and the team with the features needed for remote communication and collaboration.<\/p>\n<p>As a result, you will have more time to work on truly important tasks such as floor planning and communication with customers.<\/p>\n<p><strong>Offer Variety<\/strong><\/p>\n<p>What type of events do you usually plan? Are you willing to dip your toes in other event-planning niches?<\/p>\n<p>This year, <a href=\"https:\/\/www.washingtonpost.com\/business\/2022\/04\/10\/wedding-boom-covid-shortages\/\" target=\"_blank\" rel=\"noopener\">the wedding industry is booming<\/a> and planners can barely keep up. Brides and their grooms are eager to tie the knot after being forced to wait out the pandemic. However, the soaring prices and the many problems produced by the supply-chain disruptions make these events a lot more expensive than many newlyweds could have dreamed.<\/p>\n<p>This is why the specialists predict this boom won\u2019t last. Still, it can be a great opportunity for event planners to gain more customers, even if you don\u2019t usually do weddings. If you can cater to a variety of events, your audience will increase as well.<\/p>\n<p><strong>Focus on the Customer Experience<\/strong><\/p>\n<p>Did you know that <a href=\"https:\/\/www.customerservicemanager.com\/customer-service-facts\/\">68% of customers leave<\/a> because they felt the staff didn\u2019t pay them enough attention?<\/p>\n<p>When a customer or a prospect feels ignored, their experience with your brand takes an unpleasant turn. Plus, they won\u2019t keep this experience to themselves; most likely, they\u2019ll share it with at least 10+ other people.<\/p>\n<p>That\u2019s why it\u2019s important to invest in your customer service team and train your in-person staff on how to work with customers and prospects so that they feel important. Plus, if you truly want to be in your customers\u2019 hearts for as long as possible, you should send them happy birthday emails and other such small attention.<\/p>\n<p>Prospects will also be more likely to choose your company if they like how they feel when browsing your website or asking for information. To make them feel even more welcome, you should use an intelligent bot system that\u2019s available 24\/7 and can provide users with human-grade level conversation while offering replies to their inquiries.<\/p>\n<p>In conclusion, if you pay attention to your customers\u2019 needs and questions, and you work hard on making them feel special, you should have no difficulties attracting more customers on your side.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you pay attention to your customers\u2019 needs and questions, and you work hard on making them feel special, you should have no difficulties attracting more customers to your events..<\/p>\n","protected":false},"author":502,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/33334"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/502"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=33334"}],"version-history":[{"count":5,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/33334\/revisions"}],"predecessor-version":[{"id":33341,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/33334\/revisions\/33341"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=33334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=33334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=33334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}