{"id":35209,"date":"2022-09-28T10:32:34","date_gmt":"2022-09-28T10:32:34","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=35209"},"modified":"2022-09-28T20:48:06","modified_gmt":"2022-09-28T20:48:06","slug":"free-webinar-great-customer-service-for-heat-networks","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/free-webinar-great-customer-service-for-heat-networks\/","title":{"rendered":"Free Webinar: Great Customer Service for Heat Networks"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-35220\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/09\/fp-73648.jpg\" alt=\"Utilities customer service team\" width=\"598\" height=\"434\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/09\/fp-73648.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/09\/fp-73648-300x218.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>#NCSW2022 Webinar: Great Customer Service for Heat Networks \u2013 What Does It Look Like and How Do We Achieve It?<\/strong><\/p>\n<p>Join us on 6<sup>th<\/sup>\u00a0October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved.<\/p>\n<p>In light of National Customer Service Week commencing on the 3<sup>rd<\/sup>\u00a0of October and the current cost of living and energy crisis, Insite Energy will be hosting a discussion on customer services for heat networks.<\/p>\n<p>Our panel of speakers provide in-depth knowledge of the heat network industry, as well as the customer service processes and operations within it.<\/p>\n<p>This session will aim to compare where heat networks sit in line with wider customer service trends in the industry in respect to four key themes:<\/p>\n<ul>\n<li>Empathetic advisors &amp; knowledgeable experts;<\/li>\n<li>Responsiveness &amp; accessibility;<\/li>\n<li>Self-serve capabilities &amp; digitalisation; and<\/li>\n<li>First-time fix &amp; continuous improvement<\/li>\n<\/ul>\n<p>If you&#8217;re a heat supplier with customer service responsibilities \u2013 whether direct or indirect via appointing third-party providers \u2013 or simply interested in joining the discussion, then we hope to see you there!<\/p>\n<p>The event is completely free of charge, and registration can be completed online\u00a0<a title=\"https:\/\/www.eventbrite.co.uk\/e\/ncsw2022-webinar-great-customer-service-for-heat-networks-tickets-417956207267\" href=\"https:\/\/www.eventbrite.co.uk\/e\/ncsw2022-webinar-great-customer-service-for-heat-networks-tickets-417956207267\" target=\"_blank\" rel=\"noopener noreferrer\">here.<\/a><\/p>\n<p><strong>\u00a0<\/strong><strong>Panel members\u00a0<\/strong><\/p>\n<ul>\n<li>Josh Davis \u2013 Senior Heat Network Consultant, Chirpy Heat<\/li>\n<li>Sarah Diver \u2013 Heat Network Consultant, Adjuvo<\/li>\n<li>Wendy Tulloch \u2013 Customer Service Account Executive, Pegasystems<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.eventbrite.co.uk\/e\/ncsw2022-webinar-great-customer-service-for-heat-networks-tickets-417956207267\" target=\"_blank\" rel=\"noopener\">Register now &#8211; click here!<\/a>.<\/strong><\/p>\n<p>Once registered, you will receive an invite to this event from Insite Energy with a link to join the event on the 6<sup>th<\/sup>\u00a0of October 2022.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join us on 6th\u00a0October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/35209"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=35209"}],"version-history":[{"count":11,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/35209\/revisions"}],"predecessor-version":[{"id":35221,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/35209\/revisions\/35221"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=35209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=35209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=35209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}