![\"Chicago](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/12\/bigchange_chicago.jpg\")
\nGlass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system<\/a>\u00a0from BigChange, boosting capacity and providing a strong foundation for continuous growth. <\/strong><\/p>\n The Kent-based company, which operates across the UK, has achieved this by replacing multiple standalone software packages with one simple-to-use system, freeing up time spent on administration. BigChange has also enabled Chicago Glass to work towards becoming a paperless business, seeing a reduction of more than 90 percent with all paperwork out on-site now done via a mobile app.<\/p>\n “We chose BigChange because it is simple to use, it could significantly reduce our internal and inter-group paperwork, and it can easily handle business growth,” commented Tom Baker, Operations Director at Chicago Glass.<\/p>\n Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Now one of the largest glass polishing and restoration companies in the UK, Chicago Glass offers solutions for most on-site glass problems, from impact damages, to scratches, graffiti, spatter and surface contamination. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers.<\/p>\n The BigChange job management platform, which incorporates\u00a0customer relationship management<\/a>\u00a0(CRM),\u00a0job scheduling<\/a>,\u00a0live tracking<\/a>, resource management,\u00a0job finance<\/a>\u00a0and\u00a0business intelligence<\/a>, has become the core system used by Chicago Glass. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place. As soon as a job becomes live, it is assigned to a field resource, and they can view all relevant information about the job on the\u00a0BigChange App<\/a>.<\/p>\n