{"id":38094,"date":"2023-02-08T15:31:11","date_gmt":"2023-02-08T15:31:11","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=38094"},"modified":"2023-02-08T15:31:11","modified_gmt":"2023-02-08T15:31:11","slug":"gosee-selects-pci-pal-to-enhance-contact-centre-payment-experience","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/gosee-selects-pci-pal-to-enhance-contact-centre-payment-experience\/","title":{"rendered":"GoSee Selects PCI Pal to Enhance Contact Centre Payment Experience"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-38101 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/GoSee.jpg\" alt=\"Women driving GoSee car hire\" width=\"598\" height=\"262\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/GoSee.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/GoSee-300x131.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong><a href=\"https:\/\/www.goseetravel.com\/\" target=\"_blank\" rel=\"noopener\">GoSee<\/a>, which provides car, campervan and RV hire worldwide,\u00a0has partnered with\u00a0<a href=\"https:\/\/www.pcipal.com\/?utm_source=google&amp;utm_medium=pr&amp;utm_campaign=PR\" target=\"_blank\" rel=\"noopener\">PCI Pal<\/a>, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides.\u00a0<\/strong><\/p>\n<p>8&#215;8, a longstanding global PCI Pal partner, was selected by GoSee to manage an upgrade of its contact centre telephony platform. PCI Pal Agent Assist has been selected as part of this project and will be integrated into its telephony platform to provide a seamless and compliant customer payment experience.<\/p>\n<p>PCI Pal Agent Assist utilises DTMF (Dual Tone Multi Frequency) masking technology, which will enable GoSee\u2019s contact centre agents to handle payments without any card data entering the organisation\u2019s environment, and all data remaining anonymous to the call handler.<\/p>\n<p>Richard Fuli, Chief Customer Operations Officer\u00a0of GoSee, said: \u201cThe modernisation programme of our contact centre platform will enable us to deliver an\u00a0enhanced customer journey, and upgrading our payment solution is an integral part of this. With PCI Pal Agent Assist we can continue to provide a personalised service to our customers, while the latest cloud-based technology will deliver the safeguards we require from a data security and compliance perspective.\u201d<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-38099\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/adam-paton1.jpg\" alt=\"Adam Paton, VP of Sales, PCI Pal ANZ\" width=\"127\" height=\"178\" \/>Adam Paton, VP of Sales for PCI Pal ANZ said, \u201cFor any organisation handling payments, ensuring a smooth, secure and compliant experience is vital to retain customer loyalty and trust.\u00a0 We are therefore delighted to be supporting GoSee, in conjunction with our partner 8&#215;8, on futureproofing its payment card security platform.\u201d<\/p>\n<p>For more information regarding PCI Pal, call +61 2 7202 0294 or visit\u00a0<a href=\"http:\/\/www.pcipal.com\/\" target=\"_blank\" rel=\"noopener\">www.pcipal.com<\/a>. Alternatively follow PCI Pal on\u00a0<a href=\"https:\/\/twitter.com\/PCIPAL?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/pci-pal\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GoSee, which provides car, campervan and RV hire,\u00a0has partnered with\u00a0PCI Pal, the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38094"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=38094"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38094\/revisions"}],"predecessor-version":[{"id":38105,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38094\/revisions\/38105"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=38094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=38094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=38094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}