{"id":38271,"date":"2023-02-14T18:01:40","date_gmt":"2023-02-14T18:01:40","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=38271"},"modified":"2023-02-14T18:06:08","modified_gmt":"2023-02-14T18:06:08","slug":"waterfield-tech-recaps-record-year-of-growth","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/waterfield-tech-recaps-record-year-of-growth\/","title":{"rendered":"Waterfield Tech Recaps Record Year of Growth"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-38277\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/fp-987263862.jpg\" alt=\"Contact center agents talking to customers\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/fp-987263862.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/02\/fp-987263862-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo position Waterfield Tech for ongoing CAI industry leadership.<\/strong><\/p>\n<p><a href=\"https:\/\/www.waterfieldtech.com\/\" target=\"_blank\" rel=\"noopener\">Waterfield Tech<\/a>, a leading global customer engagement solutions provider, today shared business growth highlights for 2022. Underscoring Waterfield Tech\u2019s ability to offer customers the benefits of one of the industry\u2019s fastest-growing and most deeply experienced conversational AI (CAI) practices, the company successfully completed two strategic acquisitions \u2013 VoxGen and Nu Echo, as well as the acquisition of services provider VOX Network Solutions. These acquisitions helped strengthen Waterfield Tech\u2019s end-to-end customer engagement capabilities from strategy and design and implementation to ongoing training and optimization critical to delivering solid business outcomes.<\/p>\n<p>\u201c2022 was a transformational year for our organization and for the entire conversational AI industry,\u201d said Steve Kezirian, CEO at Waterfield Tech. \u201cThrough our acquisitions and rapid new client and organic account growth, we are well positioned to help our clients with their digital transformation initiatives. These added capabilities with a unified global delivery team gives us a unique advantage in delivering more effective, connected customer experiences that drive competitive advantages for our clients.\u201d<\/p>\n<p><strong>2022 Business Highlights<\/strong><\/p>\n<p><strong>Strategic Acquisitions:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>VoxGen\u00a0<\/strong>(January 2022) &#8211; This U.K.-based leader in bot strategy and design expands the size and reach of Waterfield Tech\u2019s CAI team, led by former VoxGen CEO Kerry Robinson, who now serves as Waterfield Tech\u2019s VP of CAI strategy.<\/li>\n<li><strong>VOX Network Solutions\u00a0<\/strong>(May 2022) &#8211; By acquiring this services organization with six fundamental practice areas\u00a0(Consulting, Contact Center, Collaboration, Network, Security, Managed Services), Waterfield Tech strengthens delivery capabilities with strategic partners like Avaya and Cisco.<\/li>\n<li><strong>Nu Echo\u00a0<\/strong>(August 2022) &#8211; Nu Echo\u2019s call center and speech recognition solutions advances Waterfield\u2019s AI technology and implementation offerings. Nu Echo\u2019s former CEO Yves Normandin is now VP of AI Technology at Waterfield Tech.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>The company also expanded its global footprint, adding offices in the Philippines, Canada, Colombia, and India as well as numerous new sites throughout the US and UK to meet the growing needs of Waterfield Tech\u2019s North American and European clients.<\/li>\n<\/ul>\n<p>Today, Waterfield Tech provides clients worldwide with immense value including:<\/p>\n<ul>\n<li><strong>Global contact center expertise at scale:<\/strong>\u00a0Both organically and by way of acquisition, Waterfield Tech experienced record-breaking 200% workforce growth in 2022. Today,\u00a0 nearly 600 experienced strategists, speech scientists, engineers, and solution architects, design, deploy, and support integrated AI solutions.<\/li>\n<li><strong>Agnostic approach to technology with expertise on industry-leading platforms:<\/strong>\u00a0The company offers a unique, technology-agnostic approach as a reseller and strategic delivery partner with industry-leading manufacturers.<\/li>\n<li><strong>Ability to accelerate innovation through intellectual property:<\/strong>\u00a0Waterfield Tech offers innovative solutions for businesses requiring a hybrid AI solution or needing a low-risk means of validating AI use cases, testing technical feasibility, and identifying areas of opportunity before making a full investment.<\/li>\n<li><strong>Strategic vision across industries:<\/strong>\u00a0Customers benefit from Waterfield Tech\u2019s four decades of experience across every major industry vertical, helping to align customer, business, and technical needs to map a vision and path forward to conversational AI maturity &#8211; all supported by a detailed business case.<\/li>\n<\/ul>\n<p>To learn more about Waterfield Tech&#8217;s Conversational AI Practice, visit\u00a0<a href=\"http:\/\/waterfieldtech.com\/\" target=\"_blank\" rel=\"noopener\">waterfieldtech.com<\/a>\u00a0and subscribe to our weekly\u00a0<a href=\"https:\/\/share.hsforms.com\/1DtpCcNB4Tcm3ewUjYXXW4A40p3y\" target=\"_blank\" rel=\"noopener\">conversational AI insights<\/a>.<\/p>\n<p><strong>About Waterfield Tech<\/strong><\/p>\n<p>Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, our employees leverage a consultative, platform agnostic approach to design, build, and manage scalable, omnichannel customer experience solutions. Our breakthrough innovations in contact center technology, automation (conversational AI) and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce. To learn more, visit waterfieldtech.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acquisitions of bot strategy and design leader VoxGen and conversational automation provider Nu Echo enable Waterfield Tech to deepen conversational AI expertise and expand global reach..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38271"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=38271"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38271\/revisions"}],"predecessor-version":[{"id":38281,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/38271\/revisions\/38281"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=38271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=38271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=38271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}