{"id":40668,"date":"2023-06-15T18:19:23","date_gmt":"2023-06-15T18:19:23","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=40668"},"modified":"2023-06-15T18:19:46","modified_gmt":"2023-06-15T18:19:46","slug":"pci-pal-is-enhancing-contact-centre-payments-through-the-power-of-ai","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/pci-pal-is-enhancing-contact-centre-payments-through-the-power-of-ai\/","title":{"rendered":"PCI Pal is Enhancing Contact Centre Payments Through the Power of AI"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-40675\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/06\/bg-475525049.jpg\" alt=\"Secure credit card payment\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/06\/bg-475525049.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/06\/bg-475525049-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong><a href=\"https:\/\/www.pcipal.com\/?utm_source=google&amp;utm_medium=pr&amp;utm_campaign=PR\" target=\"_blank\" rel=\"noopener\">PCI Pal<\/a>, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants.<\/strong><\/p>\n<p>Through Intelligent Virtual Assistants\/Agents, Chatbots, and Voicebots, customers can effortlessly make payments within AI-powered conversations, reducing friction and increasing satisfaction. With a single PCI Pal API across all interaction channels, the integration allows the AI provider to invoke PCI Pal when the customer needs to pay, ensuring a seamless and secure experience across all digital and voice channels.<\/p>\n<p>The integration leverages PCI Pal&#8217;s advanced security features and Conversational AI&#8217;s natural language processing capabilities to ensure each transaction is secure and compliant with industry standards. This powerful combination enables businesses to deliver a personalised customer experience, reduces fraud risks and instils confidence in both businesses and their customers.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-40671 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/06\/alessandro-dalla-volta.jpg\" alt=\"Alessandro Dalla Volta\" width=\"150\" height=\"140\" \/>&#8220;With this integration of Conversational AI, PCI Pal is revolutionising the way merchants accept payments, making it simpler, faster and more secure,&#8221; said VP Product, Alessandro Dalla Volta. &#8220;AI is a powerful tool we are excited to leverage to enhance the capabilities of our solutions and improve the user experience.&#8221;<\/p>\n<p>To make this possible, PCI Pal is partnering with cutting-edge Conversational AI technology providers, Converse 360 and PolyAI.<\/p>\n<p>By entrusting PCI Pal with the handling of sensitive payment data, businesses and their customers can rest assured that they remain PCI DSS compliant, guaranteeing security for merchants and customers.<\/p>\n<p>For more information on PCI Pal visit\u00a0<a href=\"https:\/\/www.pcipal.com\/\" target=\"_blank\" rel=\"noopener\">www.pcipal.com<\/a>\u00a0or follow PCI Pal on\u00a0<a href=\"https:\/\/twitter.com\/PCIPAL?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PCI Pal, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Virtual Assistants..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/40668"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=40668"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/40668\/revisions"}],"predecessor-version":[{"id":40679,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/40668\/revisions\/40679"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=40668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=40668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=40668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}