{"id":41504,"date":"2023-08-10T23:06:54","date_gmt":"2023-08-10T23:06:54","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=41504"},"modified":"2023-08-10T23:11:05","modified_gmt":"2023-08-10T23:11:05","slug":"calabrio-welcomes-dillon-nugent-as-chief-marketing-officer","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/calabrio-welcomes-dillon-nugent-as-chief-marketing-officer\/","title":{"rendered":"Calabrio Welcomes Dillon Nugent as Chief Marketing Officer"},"content":{"rendered":"\"Dillon\n

Calabrio, the workforce performance company, has appointed\u00a0Dillon Nugent<\/a>\u00a0as\u00a0Chief\u00a0Marketing\u00a0Officer (CMO). <\/strong><\/p>\n

With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing\u00a0efforts\u00a0to enable growth strategies at software-as-a-service (SaaS) companies.\u00a0She joins Calabrio\u2019s executive leadership team and will report to CEO,\u00a0Kevin Jones<\/a>.\u00a0“Dillon’s vision and prowess around\u00a0engaging customers and fueling business growth will undoubtedly propel Calabrio to new heights,\u201d said Jones. \u201cHer experience in the SaaS space and track record of unlocking the full potential of brands aligns perfectly with our mission to empower smarter, more successful contact centres.\u201d<\/p>\n

Nugent joins Calabrio from Khoros, an award-winning, AI-powered customer engagement platform provider, where she served as CMO. At Khoros, Nugent was responsible for designing and delivering the company\u2019s global marketing strategy, including brand awareness, demand generation, and expanding customer relationships with thousands of global enterprise brands. During her time at Khoros, Nugent played a pivotal role in the successful merger of Spredfast and Lithium, rebranding the unified company as Khoros. Nugent has experience implementing agile marketing strategies, launching programmatic and account-based marketing (ABM), and driving market presence with a customer-centric approach. Prior to Khoros, Nugent served as head of Marketing at Spiceworks, an online community where technology buyers and sellers collaborate, seek advice from one another, and engage in a marketplace to purchase IT-related services and products.<\/p>\n

\u201cI am energized by using data-driven insights to develop simple yet powerful growth strategies as well as establish operational excellence to scale and deliver predictable results. The relentless pursuit of a frictionless customer experience is a topic I am passionate about as it drives meaningful growth for companies. Calabrio\u2019s commitment to innovation and building relationships with customers is impressive and something I will help continue and enhance,\u201d said Nugent. \u201cI am honoured to join the accomplished team at Calabrio, expanding our market position, amplifying our go-to-market demand strategies, and delivering value to our customers.\u201d<\/p>\n

With Nugent\u2019s exceptional branding and pipeline-driving acumen, Calabrio is well positioned for growth, solidifying\u00a0its position as a leader in the workforce performance and contact centre industry.<\/p>\n

About Calabrio<\/strong><\/p>\n

Calabrio is a trusted ally to leading brands. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering the contact centre as a brand guardian.<\/p>\n

We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.<\/p>\n

Only Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.\u00a0<\/em><\/p>\n

For more information visit\u00a0Calabrio<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Calabrio, the workforce performance company, has appointed\u00a0Dillon Nugent\u00a0as\u00a0CMO. With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/41504"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=41504"}],"version-history":[{"count":5,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/41504\/revisions"}],"predecessor-version":[{"id":41513,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/41504\/revisions\/41513"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=41504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=41504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=41504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}