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\nThe CCaaS and CRM leaders unveiled their new Customer Experience and Relationship Management solution \u2013 CX Cloud – with the exciting new offering aimed at helping businesses drive more value from data and AI through Genesys Cloud and Salesforce Service Cloud.<\/p>\n
\u00a0<\/strong>Our credibility…<\/strong><\/p>\n For us, this is a really exciting development and one that we\u2019ve not only been expecting – but planning for.<\/p>\n Thanks to our knowledge of the market and the way it has been evolving in recent years, we\u2019ve shaped our business strategy around the convergence of the contact centre, AI and CRM landscapes. In line with that, we\u2019ve been strengthening our expertise in Genesys and Salesforce technologies.<\/p>\n We\u2019re now one of Salesforce\u2019s leading Service Cloud specialists and most certified Salesforce systems integrator in Europe. In addition to this, we\u2019ve conducted more than 300 Service Cloud deployments \u2013 including the largest Field Service Cloud implementation in Europe.<\/p>\n Our investment in Salesforce began more than three years ago with our acquisition of \u2018makepositive\u2019, Salesforce\u2019s leading UK-based consulting partner. By integrating the business into the Sabio Group it expanded our focus and capability in customer relationship management (CRM).<\/p>\n Now, two years on, we are a Salesforce Summit Partner \u2013 the highest tier available in the Salesforce partner program – with extensive experience in helping over 400 clients drive enterprise-wide digital transformations, with a Salesforce CSAT score of 4.9 out of 5.<\/p>\n Our track record with Genesys \u2013 one of our closest strategic partners – is just as impressive. Indeed, we\u2019ve successfully built and run more than 100 Genesys deployments globally.<\/p>\n As it stands, we\u2019re Genesys\u2019 leading partner in Europe, with Genesys Gold partner status and practices in the UK, Spain, France, the Netherlands and Denmark. We are also multi-Genesys award winners, most recently being named Genesys EMEA Partner of the Year in 2021.<\/p>\n For us, today\u2019s news validates our strategy of investing in both Genesys and Salesforce capabilities and positions us alone as the true expert for organisations looking to navigate their digital transformation projects adopting Genesys and Salesforce tech.<\/p>\n \u00a0<\/strong>What does this mean for the industry?<\/strong><\/p>\n For the CX industry, this is fantastic news as it focusses on the convergence of contact centre and customer service technologies bringing together \u201cdata, agents, bots and communication channels\u201d for smarter end-to-end customer and employee experiences.<\/p>\n The combination makes agent and supervisor jobs more seamless, bringing enterprise contact centre and workforce engagement management (WEM) capabilities from Genesys Cloud CX to Salesforce Service Cloud. In a release from Genesys, it reads: \u201c…through bi-directional data sharing, CX Cloud from Genesys and Salesforce allows organisations to better understand customer interactions, behaviour and history across their journey\u201d.<\/p>\n \u00a0<\/strong>Looking to find out more?<\/strong><\/p>\n It\u2019s thanks to our understanding of the evolving CX market, our credibility in the contact centre space for nearly 30 years and the expertise and knowledge we possess internally that has helped to position us strongly here. There are no other organisations that has our expertise in both Genesys and Salesforce.<\/p>\n If you care about customer experience, are looking to use AI to drive business performance or are just looking to get the best from your Genesys and Salesforce technologies – then we\u2019re the partner you need, and we would love to have a conversation.<\/p>\n Check out our white paper entitled \u2018Taking CX Performance To The Next Level<\/a>‘.<\/p>\n
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Sabio Group<\/a>\u00a0is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.<\/p>\n