{"id":42444,"date":"2023-10-12T14:27:31","date_gmt":"2023-10-12T14:27:31","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=42444"},"modified":"2023-10-12T14:29:30","modified_gmt":"2023-10-12T14:29:30","slug":"sabio-group-launches-cx-realities-2023-to-help-navigate-the-new-era-of-contact-centres","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/sabio-group-launches-cx-realities-2023-to-help-navigate-the-new-era-of-contact-centres\/","title":{"rendered":"Sabio Group Launches CX Realities 2023 to Help Navigate the New Era of Contact Centres"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-42454\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/10\/fp-445566772928766.jpg\" alt=\"Modern call centre agent\" width=\"598\" height=\"335\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/10\/fp-445566772928766.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/10\/fp-445566772928766-300x168.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Sabio Group, the\u00a0global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.<\/strong><\/p>\n<p>The new report provides organisations with strategic guidance on adapting to the seismic shifts in customer behaviour that are reshaping customer journey and contact service strategies.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-42451\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/10\/craig-pumfrey.jpg\" alt=\"Craig Pumfrey, VP of Marketing, Sabio Group\" width=\"225\" height=\"169\" \/>\u201cJust as &#8216;call centres&#8217; evolved into &#8216;contact centres&#8217;, we are witnessing another quantum leap driven by recent global events,\u201d\u00a0said\u00a0Craig Pumfrey, VP of Marketing at Sabio Group. \u201cOur latest CX Realities edition combines Sabio\u2019s experience in transforming customer engagement with Martin&#8217;s frontline expertise to help companies thrive in this new environment.\u201d<\/p>\n<p>An essential read for CX leaders and contact centre professionals, CX Realities 2023\u00a0fully reflects on the combined impact of the Covid-19 pandemic and the cost-of-living challenges, expressing informed perspectives on:<\/p>\n<ul>\n<li>The impact of both crises on European consumer expectations for service<\/li>\n<li>The urgent need to reimagine service delivery to achieve top-tier CX<\/li>\n<li>How top-tier service boosts lifetime value, advocacy and trust<\/li>\n<li>Technology innovations that enable seamless omnichannel interactions<\/li>\n<li>Steps to future-proof contact strategies for long-term customer loyalty<\/li>\n<\/ul>\n<p>\u201cGetting left behind with obsolete operating models and legacy capability is a growing threat,\u201d said\u00a0Martin Hill-Wilson, an independent customer engagement specialist and author of the latest CR Realities iteration. \u201cGoing forward, service strategies need to be braver, better and more in tune with people\u2019s emerging needs.\u201d<\/p>\n<p>CX Realities 2023 is the third edition in Sabio&#8217;s acclaimed series providing expert insights on prospering in the current CX climate.<\/p>\n<p>As customer behaviours and preferences continue to transform at speed, this latest edition is essential reading for all CX\u00a0and contact centre leaders seeking to adapt their strategies and capabilities to the new era of customer engagement.<\/p>\n<p><strong>Download CX Realities 2023\u00a0<a href=\"https:\/\/go.sabiogroup.com\/cx-realities-2023.html?utm_source=external-comms-content&amp;utm_medium=news&amp;utm_campaign=2023-10-gpco-cx-realities\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/strong><\/p>\n<p><strong>About Sabio<\/strong><\/p>\n<p><a href=\"https:\/\/www.sabiogroup.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-32270 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/04\/sabio-logo.jpg\" alt=\"Sabio\" width=\"223\" height=\"68\" \/>Sabio Group<\/a>\u00a0is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.<\/p>\n<p>The Group, which includes \u2018makepositive\u2019, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.<\/p>\n<p>Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.<\/p>\n<p>The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, loveholidays, Marks &amp; Spencer, Rentokil, Essent, GovTech, HomeServe, Sainsbury\u2019s Argos, Telef\u00f3nica, Think Money and Transcom Worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sabio Group has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Download the white paper here..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42444"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=42444"}],"version-history":[{"count":12,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42444\/revisions"}],"predecessor-version":[{"id":42459,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42444\/revisions\/42459"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=42444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=42444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=42444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}