{"id":42842,"date":"2023-11-08T11:16:25","date_gmt":"2023-11-08T11:16:25","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=42842"},"modified":"2023-11-08T11:16:25","modified_gmt":"2023-11-08T11:16:25","slug":"sabio-group-launches-specialist-salesforce-practice","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/sabio-group-launches-specialist-salesforce-practice\/","title":{"rendered":"Sabio Group Launches Specialist Salesforce Practice"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-42852\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/11\/fp-7493749734733.jpg\" alt=\"Cloud connections\" width=\"598\" height=\"398\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/11\/fp-7493749734733.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/11\/fp-7493749734733-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice.<\/strong><\/p>\n<p>The new Salesforce operation cements Sabio\u2019s\u00a0unique position as a\u00a0customer experience (CX) expert equipped with deep knowledge across contact centres, artificial intelligence (AI), data analysis and customer relationship management (CRM).<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-42848\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/11\/andy-roberts.jpg\" alt=\"Andy Roberts, Chief Executive Officer, Sabio\" width=\"200\" height=\"221\" \/>\u201cOur Salesforce Practice paves the way for us to meet all our customers\u2019 requirements and offer them\u00a0true digital transformation solutions at pace. It also\u00a0positions Sabio\u00a0strongly to take advantage of future market developments &#8211;\u00a0such as the recently announced closer collaboration between Salesforce and Genesys with the launch of CX Cloud,\u201d\u00a0<strong>said Andy Roberts, Sabio\u2019s Chief Executive Officer.<\/strong><\/p>\n<p>\u201cThe launch of the Sabio Salesforce Practice is an important milestone for our business\u00a0and brings unrivalled end-to-end capabilities to orchestrate true digital transformation for our clients.\u201d<\/p>\n<p>The launch of the Sabio Salesforce Practice follows the integration of Sabio\u2019s specialist salesforce consultancy, makepositive, into the wider Group.<\/p>\n<p>It brings unmatched benefits for organisations including:<\/p>\n<ul>\n<li><strong>Market Leading Expertise<\/strong>: As a Salesforce Summit Partner with over 1,800 projects delivered and counting, Sabio can now double down on Salesforce and digital transformation projects with more capability than ever before.<\/li>\n<\/ul>\n<ul>\n<li><strong>Unrivalled Experience<\/strong>: With 220,000+ contact centre seats worldwide supporting 1.5+ billion interactions annually, Sabio has the power and proven track record to optimise customer engagement at scale.<\/li>\n<\/ul>\n<ul>\n<li><strong>AI Capabilities<\/strong>: Sabio\u2019s acclaimed AI solutions have already generated significant savings for customers such as HomeServe and Vodafone<\/li>\n<\/ul>\n<ul>\n<li><strong>Complete Journeys<\/strong>: Sabio\u2019s unified expertise facilitates the design of complete, seamless customer journeys in a single discussion.<\/li>\n<\/ul>\n<ul>\n<li><strong>Cohesive Team<\/strong>: The newly integrated Practice brings a harmonised vision focused on client success in delivering outstanding CX.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-41516 alignright\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/08\/Daniel-Seaborne.jpg\" alt=\"Danny Seaborne, Sabio Group's Managing Director for UK, Nordics, and Africa\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/08\/Daniel-Seaborne.jpg 200w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/08\/Daniel-Seaborne-100x100.jpg 100w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/08\/Daniel-Seaborne-120x120.jpg 120w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>Daniel Seaborne, MD for UK &amp; South Africa at Sabio Group, added<\/strong>: \u201cBy combining proven contact centre and AI capabilities with Salesforce expertise, the Sabio Salesforce Practice creates a powerful proposition for architecting CX journeys. Clients can now benefit from the simplicity and speed of working with one team; and tapping into the knowledge of a specialist with nearly three decades of experience.\u201d<\/p>\n<p>For more information on the Sabio Salesforce Practice,\u00a0<a href=\"https:\/\/sabiogroup.com\/contact-us?utm_source=externalcommscontent&amp;utm_medium=news&amp;utm_campaign=sabio-salesforce-practice\" target=\"_blank\" rel=\"noopener\">contact Sabio today<\/a>.<\/p>\n<p><strong>About Sabio<\/strong><\/p>\n<p><a href=\"https:\/\/www.sabiogroup.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-32270 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/04\/sabio-logo.jpg\" alt=\"Sabio\" width=\"223\" height=\"68\" \/>Sabio Group<\/a>\u00a0is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.<\/p>\n<p>The Group, which includes \u2018makepositive\u2019, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.<\/p>\n<p>Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.<\/p>\n<p>The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, loveholidays, Marks &amp; Spencer, Rentokil, Essent, GovTech, HomeServe, Sainsbury\u2019s Argos, Telef\u00f3nica, Think Money and Transcom Worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice. The new Salesforce operation cements Sabio\u2019s\u00a0unique position..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42842"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=42842"}],"version-history":[{"count":9,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42842\/revisions"}],"predecessor-version":[{"id":42853,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/42842\/revisions\/42853"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=42842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=42842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=42842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}