{"id":43193,"date":"2023-12-12T15:42:38","date_gmt":"2023-12-12T15:42:38","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=43193"},"modified":"2023-12-12T15:43:17","modified_gmt":"2023-12-12T15:43:17","slug":"sabio-group-helps-engie-achieve-cloud-migration-goals-ahead-of-schedule","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/sabio-group-helps-engie-achieve-cloud-migration-goals-ahead-of-schedule\/","title":{"rendered":"Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-43198\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/12\/Solar-01.jpg\" alt=\"Engineer inspecting solar panels\" width=\"598\" height=\"398\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/12\/Solar-01.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2023\/12\/Solar-01-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France \u2013 two months ahead of schedule.<\/strong><\/p>\n<p>In a recently published case study, the\u00a0<a href=\"https:\/\/go.sabiogroup.com\/engie-digital-transformation-to-cloud-fr.html?utm_source=external-comms-content&amp;utm_medium=news&amp;utm_campaign=2023-11-gpco-engie-digital-transformation-to-cloud%20https:\/\/go.sabiogroup.com\/engie-digital-transformation-to-cloud-fr.html?utm_source=commercial&amp;utm_medium=email-personal&amp;utm_campaign=2023-11-gpco-engie-digital-transformation-to-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud project with ENGIE<\/a>\u00a0was delivered two months ahead of the 12-month timeframe, exemplifying Sabio&#8217;s expertise in delivering rapid Genesys Cloud deployments.<\/p>\n<p>As well as over 4,600 agents, the migration covered the handling of 150 million annual voice minutes.<\/p>\n<p>To minimise disruption, Sabio centralised and staggered the migration of all voice flows through its own data centres. The company also implemented over 2,000 SIP channels to support ENGIE&#8217;s voice-heavy operations.<\/p>\n<p>Deep integrations with Salesforce and SAP provided agents with a 360-degree customer view for more personalised service. Additional custom APIs enabled tighter integration with ENGIE&#8217;s other applications.<\/p>\n<p><strong>Herve Racine, Country Manager for France, Italy and Morocco at Sabio Group<\/strong>, said:\u00a0&#8220;The speed of this migration demonstrates our proven methodology and extensive Genesys expertise. Migrating a customer of this size in just 10 months required close collaboration to understand ENGIE&#8217;s needs and deliver tailored solutions on time.&#8221;<\/p>\n<p>The results underscore the transformative power of Genesys Cloud and Sabio&#8217;s integration capabilities:<\/p>\n<ul>\n<li>Automation and self-service via interactive voice response lowered call volume, enabling agents to focus on complex issues<\/li>\n<li>Omnichannel visibility into customer interactions boosted personalisation and efficiency<\/li>\n<li>Optimised staffing drove significant cost savings without compromising service quality<\/li>\n<li>Reduced call abandonment rate improved customer satisfaction and loyalty<\/li>\n<\/ul>\n<p>&#8220;This successful project with ENGIE\u00a0is a testament to the Genesys skills and expertise we possess within the organisation,&#8221;\u00a0said\u00a0<strong>Mark Betts, Chief Experience Officer at Sabio Group<\/strong>. &#8220;Leveraging cloud and integration to enhance customer and employee experiences has delivered measurable ROI for ENGIE through greater efficiency and customer retention. And to deliver a project of this size two months ahead of schedule is exceptionally pleasing and yet further proof of our capabilities.&#8221;<\/p>\n<p>For delivering exceptional speed and results for this project, Sabio received Genesys&#8217;\u00a0&#8220;Best Deal of the Year&#8221;\u00a0award for Europe. This recognition underscores Sabio&#8217;s unique strengths in migrating large, complex contact centres to the cloud.<\/p>\n<p><a href=\"https:\/\/go.sabiogroup.com\/engie-digital-transformation-to-cloud-fr.html?utm_source=external-comms-content&amp;utm_medium=news&amp;utm_campaign=2023-11-gpco-engie-digital-transformation-to-cloud%20https:\/\/go.sabiogroup.com\/engie-digital-transformation-to-cloud-fr.html?utm_source=commercial&amp;utm_medium=email-personal&amp;utm_campaign=2023-11-gpco-engie-digital-transformation-to-cloud\" target=\"_blank\" rel=\"noopener\">Read the full case study.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/43193"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=43193"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/43193\/revisions"}],"predecessor-version":[{"id":43202,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/43193\/revisions\/43202"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=43193"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=43193"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=43193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}