{"id":45766,"date":"2024-05-09T15:55:45","date_gmt":"2024-05-09T15:55:45","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=45766"},"modified":"2024-05-09T15:55:45","modified_gmt":"2024-05-09T15:55:45","slug":"sprinklr-unveils-ai-first-approach-to-capturing-customer-feedback-through-surveys","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/sprinklr-unveils-ai-first-approach-to-capturing-customer-feedback-through-surveys\/","title":{"rendered":"Sprinklr Unveils AI-First Approach to Capturing Customer Feedback Through Surveys"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-45769\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/05\/fp-665553535364.jpg\" alt=\"Face with AI circuits\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/05\/fp-665553535364.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/05\/fp-665553535364-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Sprinklr, a Unified-CXM platform, has launched Sprinklr Surveys, entering the Customer Feedback Management (CFM) market with AI-powered survey capabilities.<\/strong><\/p>\n<p>The new offering integrates solicited survey feedback with unsolicited feedback sources to provide actionable insights for enterprise clients.<\/p>\n<p>Sprinklr aims to address challenges faced by customer experience teams, such as outdated surveys, small datasets, and delays in issue resolution, with a modernized, AI-first approach.<\/p>\n<p>Sprinklr Surveys offers unique features including an AI-assisted survey builder, conversational surveys, automated insights, hypothesis testing with digital data, and seamless integration with the Sprinklr Insights platform.<\/p>\n<p>The platform is designed to improve response rates, response quality, and time to insights for enterprise customers.<\/p>\n<p>Sprinklr Surveys is currently in limited availability, offering interested parties the opportunity to set up a demo through the Sprinklr website.<\/p>\n<p>Sprinklr, headquartered in New York City, is a leading enterprise software company specializing in customer-facing functions, with a focus on delivering human experiences across modern channels.<\/p>\n<p>The company works with over 1,700 enterprises globally, including prominent brands like Microsoft, P&amp;G, and Samsung, emphasizing the importance of un-siloed teams for enhancing customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sprinklr, a Unified-CXM platform, has launched Sprinklr Surveys, entering the Customer Feedback Management (CFM) market with AI-powered survey capabilities. Sprinklr Surveys offers unique features including AI..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/45766"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=45766"}],"version-history":[{"count":4,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/45766\/revisions"}],"predecessor-version":[{"id":45772,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/45766\/revisions\/45772"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=45766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=45766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=45766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}