{"id":47221,"date":"2024-07-16T18:00:50","date_gmt":"2024-07-16T18:00:50","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=47221"},"modified":"2024-07-16T19:34:59","modified_gmt":"2024-07-16T19:34:59","slug":"amazon-introduces-new-ai-chatbot-rufus-for-us-consumers","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/amazon-introduces-new-ai-chatbot-rufus-for-us-consumers\/","title":{"rendered":"Amazon Introduces New AI Chatbot \u2018Rufus\u2019 for US Consumers"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-47225\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/rufus.jpg\" alt=\"Rufus chatbot\" width=\"598\" height=\"295\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/rufus.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/rufus-300x148.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Amazon has rolled out Rufus, an AI chatbot now available to shoppers across the US, through the Amazon mobile app.<\/strong><\/p>\n<p>Rufus&#8217; proficiency is built upon Amazon&#8217;s extensive product catalog, customer feedback, and a range of public data available online.<\/p>\n<p>Amazon suggests you <a href=\"https:\/\/www.aboutamazon.com\/news\/retail\/how-to-use-amazon-rufus\" target=\"_blank\" rel=\"noopener\">turn to Rufus<\/a> when you&#8217;ve got questions about a product, and the friendly bot will provide you with the lowdown to make an informed purchase. Need advice on how to tackle a task? Rufus will be there to lend a helping hand.<\/p>\n<p>This shopping bot doesn&#8217;t stop at products \u2013 Amazon claims it can do more. Picture having a trusty insider who lets you in on hidden gems about far-flung places and alerts you to the most coveted fashion and tech finds \u2013 that&#8217;s Rufus.<\/p>\n<p>You can also look to Rufus for a helping hand in chasing down order history and staying informed about the status of your ongoing orders &#8211; it strives to be the perfect sidekick for managing your order activity.<\/p>\n<p>However, having access to Rufus requires US customers to update to the latest version of the Amazon Shopping app.<\/p>\n<p>Despite Rufus&#8217; predominantly efficient shopping assistance, there have been some reports of the AI assistant providing inaccurate data, likely due to its reliance on Amazon&#8217;s product catalog.<\/p>\n<p>Amazon pledges to keep Rufus on the ball, refocusing and rebuilding to meet customers&#8217; evolving needs and provide them with nothing short of exceptional shopping guidance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amazon has rolled out Rufus, an AI chatbot now available to shoppers across the US, through the Amazon mobile app. Rufus&#8217; proficiency is built upon Amazon&#8217;s extensive product catalog and customer feedback..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47221"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=47221"}],"version-history":[{"count":15,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47221\/revisions"}],"predecessor-version":[{"id":47238,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47221\/revisions\/47238"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=47221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=47221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=47221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}