{"id":47290,"date":"2024-07-18T11:01:05","date_gmt":"2024-07-18T11:01:05","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=47290"},"modified":"2024-07-18T11:44:24","modified_gmt":"2024-07-18T11:44:24","slug":"successkpi-and-connectgen-launch-tool-to-enhance-ccaas-deployment","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/successkpi-and-connectgen-launch-tool-to-enhance-ccaas-deployment\/","title":{"rendered":"SuccessKPI and ConnectGen Launch Tool to Enhance CCaaS Deployment"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-47300\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/fp-00994987659454.jpg\" alt=\"Contact center representative\" width=\"598\" height=\"335\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/fp-00994987659454.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/fp-00994987659454-300x168.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>SuccessKPI, a leader in the 2023 Frost &amp; Sullivan Workforce Optimization Radar report, has partnered with ConnectGen to launch Contact Center Builder, a solution for speeding up CCaaS deployments.<\/strong><\/p>\n<p>Contact Center Builder aims to simplify complex CCaaS setups, democratizing access to advanced contact center technology. ConnectGen emphasizes rapid deployment, cost-effectiveness, and powerful analytics for contact centers.<\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-47303 size-full\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/dave-rennyson.jpg\" alt=\"Dave Rennyson, CEO, SuccessKPI\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/dave-rennyson.jpg 150w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/dave-rennyson-100x100.jpg 100w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/07\/dave-rennyson-120x120.jpg 120w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\n<p>&#8220;SuccessKPI&#8217;s mission is to enable improved business outcomes,&#8221; said\u00a0<span class=\"xn-person\">Dave Rennyson<\/span>, CEO of SuccessKPI. &#8220;Contact Center Builder delivers on that by making what was once a complex setup now possible in minutes, democratizing access to sophisticated contact center technology.&#8221;<\/p>\n<p><strong>Features of Contact Center Builder include:<\/strong><\/p>\n<ul>\n<li>Setup wizard<\/li>\n<li>IVR and IVA chat bot<\/li>\n<li>ACD<\/li>\n<li>Amazon Connect integration<\/li>\n<li>CRM system connectivity<\/li>\n<li>Comprehensive reporting<\/li>\n<\/ul>\n<p>The global Contact center as a service (CCaaS) market size was $4.43 billion in 2022 and is projected to grow at a CAGR of 19.1% from 2023 to 2030, driven by the demand for remote work solutions. Contact Center Builder targets startups, SMBs, large enterprises, organizations, and government entities needing quick setup of contact centers.<\/p>\n<p>&#8220;Now contact centers can rapidly deploy with no technical need and at a fraction of the cost while providing powerful analytics and insights,&#8221; said\u00a0<span class=\"xn-person\">Sunil Nambiar<\/span>, VP Customer Success,\u00a0ConnectGen.<\/p>\n<p>SuccessKPI will showcase a live launch event on July 24th demonstrating the setup of a contact center with IVR, IVA, ACD, and CRM integration. You can register <a href=\"https:\/\/successkpi.com\/events\/contact-center-builder-real-time\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SuccessKPI, a leader in the 2023 Frost &#038; Sullivan Workforce Optimization Radar report, has partnered with ConnectGen to launch Contact Center Builder, a solution for speeding up CCaaS deployments..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47290"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=47290"}],"version-history":[{"count":14,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47290\/revisions"}],"predecessor-version":[{"id":47307,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47290\/revisions\/47307"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=47290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=47290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=47290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}