Middlesbrough College, Northern Skills, and Sage have partnered to create an award-winning apprenticeship program with a core focus on refining customer service skills.<\/strong><\/p>\nFollowing its success at the NECCA, this pioneering program brought forth a slew of outstanding results, showcasing apprentices’ aptitude for resolving issues promptly, with a staggering 90.1% rate of success on the first try.<\/p>\n
The training blueprint of the apprenticeship includes a comprehensive 6-week induction, structured on-the-job training guided by dedicated mentors to ensure the holistic growth of the apprentices.<\/p>\n
Regular progress checks and stimulating extras – think influential guest speakers and vision-orienting career days – prevent plateaus and keep apprentices hungry for knowledge.<\/p>\n
The apprentices have their progress regularly assessed across multiple areas, and most of them stick with it long-term.<\/p>\n
Zoe Lewis, Principal and Chief Executive of Middlesbrough College, said: \u201cWe are incredibly proud of this program and the success of our apprentices. The collaboration with Northern Skills and Sage has been instrumental in creating a world-class learning experience that equips young people with the skills and knowledge to thrive in the customer service industry.<\/p>\n
\u201cThis program is a shining example of how collaboration can benefit both businesses and educational institutions.\u201d<\/p>\n
With this powerful alliance, a new breed of customer service professionals is emerging \u2013 talented, motivated, and furnished with the real-world skills needed to forge lasting relationships with customers.<\/p>\n
For more information visit northernskills.co.uk<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Middlesbrough College, Northern Skills, and Sage have partnered to create an award-winning apprenticeship program with a core focus on refining customer service skills..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47802"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=47802"}],"version-history":[{"count":9,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47802\/revisions"}],"predecessor-version":[{"id":47813,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47802\/revisions\/47813"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=47802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=47802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=47802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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