{"id":47858,"date":"2024-08-24T07:26:27","date_gmt":"2024-08-24T07:26:27","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=47858"},"modified":"2024-08-24T07:36:19","modified_gmt":"2024-08-24T07:36:19","slug":"to-tip-or-not-to-tip-why-diners-are-opting-out-of-service-charges","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/to-tip-or-not-to-tip-why-diners-are-opting-out-of-service-charges\/","title":{"rendered":"To Tip or Not to Tip: Why Diners are Opting Out of Service Charges"},"content":{"rendered":"

\"Waiting<\/p>\n

A revealing study from RSM UK<\/a> shows that more than 20% of UK diners are dodging the optional service charges that appear on their bills.<\/strong><\/p>\n

Skyrocketing living costs and disappointments in service standards are leading factors behind customers deciding to skip out on these charges.<\/p>\n

The topic of tipping in the UK is a hot potato, with many patrons favoring the freedom to tip based on their experience, rather than feeling coerced into paying a predetermined fee. Some restaurant owners are listening, choosing not to build a service charge into the bill and leaving the decision to tip in the hands of the consumer.<\/p>\n

Transitioning from cash to card has introduced a lag in staff receiving their gratuities, causing further ripples in the conventional dining landscape.<\/p>\n

From October 1, new laws will be implemented which aim to guarantee a fair split of all gratuities<\/a>, including service charges, among team members.<\/p>\n

While most customers are agreeable to service charges for stellar service<\/a>, there’s a rising sentiment that good service should be an anticipated standard, covered by the employee\u2019s salary.<\/p>\n

Some diners are even proposing a complete abolition of tipping and service charges, instead arguing for fair employee wages incorporated into the menu prices.<\/p>\n

The changing views on tipping and service charges are indicative of a yearning for a more sincere, less cringe-worthy dining experience.<\/p>\n","protected":false},"excerpt":{"rendered":"

A revealing study shows that more than 20% of UK diners are dodging the optional service charges that appear on their bills. Skyrocketing living costs and disappointments in service standards are leading factors..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47858"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=47858"}],"version-history":[{"count":13,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47858\/revisions"}],"predecessor-version":[{"id":47873,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/47858\/revisions\/47873"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=47858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=47858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=47858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}