![\"Insurance](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/09\/topdanmark.jpg\")
\nThe Danish-headquartered firm has been working with Sabio’s Workforce Management specialists to implement WFM Buddy, a workforce management application designed to streamline operations and enhance employee experiences.<\/p>\n
Sabio’s professional services and WFM teams have been collaborating with experts from WFM Buddy to seamlessly integrate the application with Topdanmark’s current Genesys contact centre infrastructure.<\/p>\n
The project marks a significant step in Topdanmark’s digital transformation journey, with WFM Buddy replacing a previous WFM companion app that helps contact centre agents trade and\/or request time off to optimise workdays for staff across multiple departments.<\/p>\n
Nicolai Ginge, Country Manager for Sabio Nordics, said: “Our team of WFM and Genesys specialists have worked tirelessly to ensure a seamless integration between Genesys and WFM Buddy.<\/p>\n
“The fact that we had the system up and running in just under two weeks is a testament to our expertise and the strength of our partnership with Topdanmark, and now WFM Buddy.”<\/p>\n
As part of Sabio’s WFM Optimisation project utilising WFM Buddy Topdanmark employees will now see:<\/p>\n
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- Enhanced visibility with a ‘Weekview’ feature, allowing staff to plan their work-life balance up to four weeks in advance.<\/li>\n
- A mobile-friendly interface for swift entry and management of meetings, training, and other work-related events.<\/li>\n
- Convenient shortcuts for reporting sick leave, tardiness, or contacting managers.<\/li>\n
- Customisable features tailored to each department’s specific needs.<\/li>\n<\/ul>\n
Tore Fedders, Customer Excellence Manager at Topdanmark, added: “WFM Buddy represents a significant leap forward in how we manage our workforce.<\/p>\n
“The app’s features have already been well-received by our teams across Private, Agriculture and Business Customer Service, Private Backoffice, Building Damage, and Property Damage departments. We’re already seeing improvements in efficiency and employee satisfaction.”<\/p>\n
The collaboration between Sabio, WFM Buddy, and Topdanmark extends beyond the app implementation. Sabio continues to provide managed services and additional support for Topdanmark’s Genesys infrastructure, cementing a long-term partnership focused on ongoing innovation and improvement.<\/p>\n
About Sabio<\/strong><\/p>\n
![\"Sabio\"](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2022\/04\/sabio-logo.jpg\"){kind=logo}
<\/a>The Group, which includes \u2018makepositive\u2019, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.<\/p>\n