{"id":48735,"date":"2024-10-07T16:26:45","date_gmt":"2024-10-07T16:26:45","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=48735"},"modified":"2024-10-07T16:26:45","modified_gmt":"2024-10-07T16:26:45","slug":"ai-steps-in-to-address-customer-service-gaps-in-japans-labor-shortage","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/ai-steps-in-to-address-customer-service-gaps-in-japans-labor-shortage\/","title":{"rendered":"AI Steps In to Address Customer Service Gaps in Japan&#8217;s Labor Shortage"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-48745\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-437594875948754444454576.jpg\" alt=\"Robot customer service assistant\" width=\"598\" height=\"447\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-437594875948754444454576.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-437594875948754444454576-300x224.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Japanese companies are turning to artificial intelligence (AI) to address labor shortages in customer service.<\/strong><\/p>\n<p>Firms like Ridgelinez Ltd and Autobacs Seven Co are using AI assistants like &#8216;Rachel&#8217; to recommend products based on customer needs and available stock.<\/p>\n<p>AI technology provided by Couger Inc is helping car salespeople by suggesting products, allowing humans to focus on more advanced tasks while still being essential for tasks like part replacement.<\/p>\n<p>Oki Electric Industry Co and Kyushu Railway Co are testing a trilingual AI assistant that speaks Japanese, English, and Chinese to assist passengers with station navigation and transfers.<\/p>\n<p>Sapeet Co, a Tokyo-based startup, has developed an AI for training staff in customer service, demonstrated at a jewelry store to simulate customer interactions and aid in staff training.<\/p>\n<p>A Ridgelinez official commented:<\/p>\n<p>&#8220;Humans are still needed for replacing parts, but AI assist by recommending products. Humans can focus on more advanced tasks.&#8221;<\/p>\n<p>These AI implementations showcase how technology is being used to enhance customer service and streamline operations in various industries in Japan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Japanese companies are turning to AI to address labor shortages. Firms like Ridgelinez Ltd and Autobacs Seven Co are using AI assistants like &#8216;Rachel&#8217; to recommend products based on customer needs..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/48735"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=48735"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/48735\/revisions"}],"predecessor-version":[{"id":48746,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/48735\/revisions\/48746"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=48735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=48735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=48735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}