{"id":49562,"date":"2024-10-30T13:37:50","date_gmt":"2024-10-30T13:37:50","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=49562"},"modified":"2024-10-30T19:02:30","modified_gmt":"2024-10-30T19:02:30","slug":"leading-the-pack-amazon-and-dhl-top-customer-satisfaction-yodel-and-evri-struggle","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/leading-the-pack-amazon-and-dhl-top-customer-satisfaction-yodel-and-evri-struggle\/","title":{"rendered":"Leading the Pack: Amazon and DHL Top Customer Satisfaction, Yodel and Evri Struggle"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-49566\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-985454798754987454.jpg\" alt=\"Deliveryman with parcel\" width=\"598\" height=\"335\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-985454798754987454.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/10\/fp-985454798754987454-300x168.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong>Ofcom&#8217;s annual Post Monitoring Report revealed that while 78% of parcel recipients are satisfied with delivery firms, 67% have experienced issues in the past six months.<\/strong><\/p>\n<p>Amazon and DHL lead in customer satisfaction for handling complaints, while Yodel and Evri rank at the bottom.<\/p>\n<p>Ofcom, the UK&#8217;s regulator for the communications services, noted improvements in customer complaint handling, with a decrease in delayed parcel complaints, but concerns remain for disabled and vulnerable consumers facing delivery difficulties.<\/p>\n<p>Common problems include delivery delays, parcels left in inappropriate locations, insufficiently loud knocking by delivery drivers, and inadequate time to answer the door.<\/p>\n<p>Evri highlighted ongoing improvements in service quality, with a focus on customer trust and satisfaction, backed by significant investments in customer service enhancements.<\/p>\n<p>Addressed letter volumes decreased by 9% to 6.6 billion items in 2023-24, but 64% of people still find post important for staying connected with loved ones.<\/p>\n<p><a href=\"https:\/\/www.ofcom.org.uk\/post\/market-performance\/monitoring_reports\/\" target=\"_blank\" rel=\"noopener\">You can access Ofcom&#8217;s full report here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ofcom&#8217;s annual Post Monitoring Report revealed that while 78% of parcel recipients are satisfied with delivery firms, 67% have experienced issues in the past six months. Amazon and DHL lead..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49562"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=49562"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49562\/revisions"}],"predecessor-version":[{"id":49637,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49562\/revisions\/49637"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=49562"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=49562"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=49562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}