{"id":4967,"date":"2015-06-12T13:32:16","date_gmt":"2015-06-12T13:32:16","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=4967"},"modified":"2016-06-10T13:22:18","modified_gmt":"2016-06-10T13:22:18","slug":"top-15-crm-software-awards-201516","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/top-15-crm-software-awards-201516\/","title":{"rendered":"Top 15 CRM Software Awards 2015\/16"},"content":{"rendered":"<p><strong>Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015\/16 Top 15 CRM Software Awards.<\/strong><\/p>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-8975\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/06\/15crm.jpg\" alt=\"CRM Awards\" width=\"500\" height=\"215\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/06\/15crm.jpg 500w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2015\/06\/15crm-300x129.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\n<p>Each software application is rated according to 179 selection criteria. With no ownership in, or by a vendor, ISM&#8217;s software analysis is unbiased.<\/p>\n<p>The Top 15 Award winners, in alphabetical order, are:<\/p>\n<p><strong>ISM Top 15 CRM Enterprise Winners<\/strong><\/p>\n<p>Amdocs CES CRM \u2013 by Amdocs Limited<br \/>\nC2CRM \u2013 by Clear C2, Inc.<br \/>\nExSellence 6.02 \u2013 by Optima Technologies, Inc.<br \/>\nInfor CRM \u2013 by Infor<br \/>\nKANA Enterprise v. 14R1\u2013 by KANA, Inc.<br \/>\nMicrosoft Dynamics CRM \u2013 by Microsoft Corporation<br \/>\nOncontact CRM v. 8.1 \u2013 by Workwise LLC<br \/>\nOracle Siebel CRM \u2013 by Oracle Corporation<br \/>\nPega CRM \u2013 by PegaSystems<br \/>\nPivotal CRM v. 6.5 \u2013 by Aptean<br \/>\nSalesforce.com \u2013 by Salesforce.com<br \/>\nSalesTalk \u2013 by SalesTalk Technologies, Inc.<br \/>\nSAP CRM \u2013 by SAP AG<br \/>\nSugar CRM v. 7.6 \u2013 by Sugar CRM<br \/>\nupdate.CRM \u2013 by update software AG<\/p>\n<p><strong>ISM Top 15 CRM SMB Winners<\/strong><\/p>\n<p>bpm\u2019online CRM \u2013 by bpm\u2019online<br \/>\nC2CRM \u2013 by Clear C2, Inc.<br \/>\nGoldmine Premium Edition 2014.2 \u2013 by HEAT Software<br \/>\nMaximizer CRM 2015 R2 \u2013 by Maximizer Software Inc.<br \/>\nMicrosoft Dynamics CRM \u2013 by Microsoft Corporation<br \/>\nNetSuite CRM \u2013 by NetSuite, Inc.<br \/>\nOncontact CRM v. 8.1 \u2013 by Workwise LLC<br \/>\nSage CRM 7.3\/Sage CRM Cloud \u2013 by Sage Group, PLC<br \/>\nSalesboom.com Cloud CRM \u2013 by Salesboom.com<br \/>\nSalesforce.com \u2013 by Salesforce.com<br \/>\nSalespage Financial \u2013 by Salespage Technologies, LLC<br \/>\nSoffront CRM \u2013 by Soffront Software<br \/>\nStayinFront CRM \u2013 by StayinFront, Inc.<br \/>\nSugar CRM v. 7.6 \u2013 by Sugar CRM<br \/>\nZoho CRM \u2013 by Zoho Corporation<\/p>\n<p>For the past 25 years \u2013 since 1990 \u2013 ISM, through its Software Lab, has been awarding recognition to leading CRM providers in Enterprise and Small &amp; Medium Business (SMB) categories.<\/p>\n<p>ISM President Barton Goldenberg, said:<\/p>\n<p>&#8220;The winners of the 2015\/16 Top 15 are the influencers in the CRM community who have made significant advancements in both functionality and connectivity for sales, customer service and marketing professionals; offer better decision making tools for executives; and provide more intimate connectivity with today\u2019s Digital Clients.&#8221;<\/p>\n<p>Goldenberg also notes two meaningful CRM industry trends: (1) \u2018Social CRM\u2019 will grow significantly as noted in his recent book, &#8220;The Definitive Guide to Social CRM,&#8221; Pearson, 2015; and (2) the \u2018Internet of Things\u2019 \u2013 where every day physical objects connect to the Internet \u2013 will explode from 9 billion connected devices\/sensors today to a forecasted 2 trillion devices\/sensors connected by 2020.<\/p>\n<p>Founded in 1985 and headquartered in Bethesda, MD, ISM Inc. provides customer-centric strategic services to organizations planning and implementing CRM\/Social CRM, Big Data Analysis\/Insight, Branded Communities, Customer Experience Management, and Channel Optimization initiatives.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015\/16 Top 15 CRM Software Awards.<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/4967"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=4967"}],"version-history":[{"count":6,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/4967\/revisions"}],"predecessor-version":[{"id":8976,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/4967\/revisions\/8976"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=4967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=4967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=4967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}