{"id":49851,"date":"2024-11-13T13:24:09","date_gmt":"2024-11-13T13:24:09","guid":{"rendered":"https:\/\/www.customerservicemanager.com\/?p=49851"},"modified":"2024-11-13T13:24:40","modified_gmt":"2024-11-13T13:24:40","slug":"transform-your-contact-centre-join-business-systems-and-teneo-ai-for-a-webinar-on-going-digital-first","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/transform-your-contact-centre-join-business-systems-and-teneo-ai-for-a-webinar-on-going-digital-first\/","title":{"rendered":"Transform Your Contact Centre: Join Business Systems and teneo.ai for a Webinar on &#8216;Going Digital-First&#8217;"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-49857\" src=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/dp-250366670904750945.jpg\" alt=\"Call center supervisor and team\" width=\"598\" height=\"336\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/dp-250366670904750945.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/dp-250366670904750945-300x169.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p><strong><a href=\"https:\/\/bslgroup.com\/\">Business Systems Ltd<\/a>, an industry expert in digital communications solutions, and teneo.ai \u2013 the AI-driven contact centre platform \u2013 are joining forces to present a webinar that focuses on &#8216;Five Signs Your Contact Centre Needs to Go Digital-First.&#8217;<\/strong><\/p>\n<p>The webinar, scheduled for 19 November 2024, will explore how contact centres can embrace an AI-powered, agentless model to enhance customer satisfaction, reduce churn, and significantly scale operations.<\/p>\n<p>Confirms Barry Webb, Senior Digital Strategist at Business Systems Limited: &#8220;As digital transformation reshapes industries, contact centres that fail to adopt AI-driven automation risk falling behind. During our 45-minute webinar, we will highlight the critical signs that your contact centre is ready to go digital-first and provide a clear roadmap for successfully implementing AI technology. We are delighted to host this session with Teneo.ai, where we will share thoughts on how to build a more agile, scalable contact centre with AI at its core.&#8221;<\/p>\n<p>The webinar is designed for contact centre managers, customer experience leaders, and IT decision-makers who want to explore the following areas:<\/p>\n<ul>\n<li>Reduce customer churn: Learn how AI and automation can provide round-the-clock service, personalised customer interactions, and reduce the risk of losing customers.<\/li>\n<li>Scale capacity efficiently: Discover how AI can help handle peak-time demands without needing additional human agents, enabling your contact centre to expand effortlessly.<\/li>\n<li>Optimise costs: Understand how transitioning to an AI-powered, agentless model can help to reduce operational costs by up to 30% and achieve over 95% automation across channels.<\/li>\n<li>Empower your agents: Free up your team to focus on higher-value, complex or emotionally-driven tasks, while AI handles more routine queries, improving customer satisfaction and agent productivity.<\/li>\n<\/ul>\n<p>The webinar aims to offer practical steps for organisations already on the path to automation, as well as those considering a complete overhaul of their contact centre strategy.\u00a0 The webinar is an ideal opportunity to hear from industry peers, ask questions to AI contact centre specialists and share best practice.<\/p>\n<p><strong>The webinar is taking place on 19 November 2024 at 14:30 GMT. To register, click the following link:\u00a0<a href=\"https:\/\/zoom.us\/webinar\/register\/9617284639304\/WN__g-6-o38R1SxLPm8tYtw1A#\/registration\" target=\"_blank\" rel=\"noopener\">Online (Zoom).<\/a><\/strong><\/p>\n<p>For more information visit\u00a0<a href=\"https:\/\/bslgroup.com\/about\/case-studies\/home-group-achieves-a-20-increase-in-scheduling-efficiencies-with-business-systems-and-calabrio-wfm\/?utm_source=peppa&amp;utm_medium=clickthrough&amp;utm_campaign=home_group_pr\" target=\"_blank\" rel=\"noopener\">Business Systems Ltd&#8217;s website.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business Systems are joining forces to present a webinar that focuses on &#8216;Five Signs Your Contact Centre Needs to Go Digital-First.&#8217; The webinar, scheduled for 19 November, will explore an AI-powered, agentless model..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49851"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=49851"}],"version-history":[{"count":8,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49851\/revisions"}],"predecessor-version":[{"id":49861,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/49851\/revisions\/49861"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=49851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=49851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=49851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}