![\"Three](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/award-winners-3.jpg\")
\nThree wonder women are in a spin after hundreds of their colleagues voted them top of the tree to work with.<\/strong><\/p>\n The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement.<\/p>\n With their 350 colleagues they work 24\/7 shifts in the centre ready to answer any call from around 20 million customers in the East, South East and London.<\/p>\n Alfonsa Davies (Fonnie), from Ipswich, said it was \u201csuch a shock\u201d to be voted Leader of the Year. She has worked in customer service with the power company for 14 years and regards her team as \u201ca little family\u201d.<\/p>\n \u201cThe thank you and positive comments we get from customers we have helped is amazing.\u201d<\/p>\n Colleagues wrote in their nominations; \u201cFon is a powerhouse! Fonnie is a leader who motivates her teams to give their best every day. She encourages and empowers employees to make decisions, offering support and guidance.\u201d<\/p>\n Hannah Biddiscombe, from Kesgrave, won Employee of the Year and has worked at UK Power Networks for two years.<\/p>\n Nominating her for the award one colleague put:\u201d Hannah has always put 100% into her work. She Is always willing to get stuck into different tasks, is a great team player, a pleasure to work with and always has a smile on her face.\u201d<\/p>\n Hannah\u2019s solution to angry customers on the end of the phone is; \u201cYou need patience \u2013 give customers the opportunity to talk, show them empathy and understanding.\u201d<\/p>\n Helen Berry, who lives in Great Blakenham, was presented with a Lifetime Achievement award. Helen has been with the company for 20 years, all of them in customer service, rising through the ranks to become a duty manager.<\/p>\n Her appreciative nominations described her as \u201cA key player \u2013 a major part of the day to day running of the centre \u2013 Helen\u2019s efforts go a huge way in keeping it a happy place \u2013 she is relied on for her extensive experience and knowledge – Her dedication to supporting her colleagues and her proactive approach make her an invaluable asset.\u201d<\/p>\n Helen said: It\u2019s nice to be recognised for the various contributions I have made over the years. The people and the environment really make it a great place to work.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50140"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=50140"}],"version-history":[{"count":10,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50140\/revisions"}],"predecessor-version":[{"id":50155,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50140\/revisions\/50155"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=50140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=50140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=50140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}