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\nTTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage<\/a>\u00a0and\u00a0TTEC Digital<\/a>, announced today\u00a0that\u00a0TTEC Digital\u00a0has been recognized as a\u00a0Major Contender\u00a0in the 2024 Everest Group PEAK Matrix\u00ae<\/sup>\u00a0Assessment for Digital Transformation Services for\u00a0Mid-market Enterprises.<\/p>\n Everest Group’s\u00a0PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. Earlier this year, TTEC was recognized as a\u00a0Leader\u00a0in\u00a0Everest Group’s\u00a02024 Customer Experience Management Services PEAK Matrix\u00ae<\/sup>\u00a0Assessment for the\u00a0Americas<\/a>.<\/p>\n As a\u00a0Major Contender\u00a0in Digital Transformation Services,\u00a0TTEC Digital\u00a0has demonstrated significant strengths in driving value for mid-market enterprises through its innovative digital services portfolio, strong client relationships, and strategic market approach.<\/p>\n The 2024 PEAK Matrix Assessment for Digital Transformation Services evaluates digital transformation service providers across several critical dimensions, including innovation, service scope, client satisfaction, and delivery capabilities.\u00a0TTEC Digital’s\u00a0recognition reflects its dedication to leveraging advanced technologies such as AI, data and analytics, and automation to enhance the customer experience for mid-market enterprises.<\/p>\n The report emphasizes\u00a0TTEC Digital’s\u00a0ability to drive significant business outcomes through its digital transformation initiatives. It also highlights successful\u00a0case studies<\/a>\u00a0where\u00a0TTEC Digital\u00a0has enabled mid-market enterprises to achieve operational efficiencies, enhanced customer experiences, and accelerated growth.<\/p>\n As part of its strategic roadmap,\u00a0TTEC Digital\u00a0continues to invest in digital innovations that enable organizations to remain agile, competitive, and customer-centric in an evolving market landscape.<\/p>\n For more information on digital transformation services from\u00a0TTEC Digital, please visit\u00a0ttecdigital.com<\/a>.<\/p>\n About TTEC<\/strong><\/p>\n TTEC (pronounced T-TEC)\u00a0Holdings, Inc.\u00a0(NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.<\/p>\n Leveraging next-gen digital technology, the Company’s\u00a0TTEC Digital\u00a0business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and\u00a0fraud\u00a0prevention services.<\/p>\n Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at\u00a0https:\/\/www.ttec.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" TTEC Holdings announced today\u00a0that\u00a0TTEC Digital\u00a0has been recognized as a\u00a0Major Contender\u00a0in the 2024 Everest Group PEAK Matrix\u00a0Assessment for Digital Transformation Services for\u00a0Mid-market Enterprises..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50220"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=50220"}],"version-history":[{"count":11,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50220\/revisions"}],"predecessor-version":[{"id":50234,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50220\/revisions\/50234"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=50220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=50220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=50220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Dave](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/dave-seybold.jpg\")
“We are thrilled to be recognized by\u00a0Everest Group\u00a0for our ability to help enterprises create meaningful customer experience transformation through impactful services and solutions,” said\u00a0Dave Seybold, CEO of\u00a0TTEC Digital. “This achievement reflects our commitment to providing our clients with outcome-based engagements that drive revenue growth, cost reduction, and productivity gains.”<\/p>\n