![\"Contact](\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2024\/11\/dp-59273490854545333.jpg\")
\nCirrus, the UK\u2019s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. <\/strong><\/p>\n The addition of NICE\u2019s AI-powered platform to Cirrus\u2019s portfolio marks a transformative moment for small-to-medium-sized enterprises (SMEs) in the UK, elevating customer engagement, streamlining operations, and driving business growth through cutting-edge technology,<\/p>\n By adding NICE CXone Mpower into its comprehensive portfolio, Cirrus is enhancing its ability to deliver bespoke, AI-driven CX solutions tailored to the needs of mid-market contact centres with 25 to 500 seats. By unifying workflows, agents, and knowledge on one platform, CXone Mpower empowers Cirrus\u2019 clients and partners to transform traditional customer service into a proactive, AI-powered experience.<\/p>\n A Partnership Built on Proven Success<\/strong><\/p>\n \u00a0<\/strong>\u201cWe\u2019re delighted to join forces with NICE,\u201d said Jason Roos, CEO of Cirrus. \u201cOur mission has always been to empower our partners and customers with the tools they need to achieve outstanding outcomes. By adding NICE\u2019s market-leading capabilities to our portfolio, we\u2019re creating unparalleled opportunities for our clients to succeed. This partnership is a game-changer for us and the broader SME contact centre landscape.\u201d<\/p>\n Darren Rushworth, President, NICE International <\/strong>shared this enthusiasm: \u201cCirrus\u2019 outstanding reputation for reliability and performance in the SME sector aligns perfectly with NICE\u2019s commitment to delivering exceptional experiences. Through CXone Mpower, we\u2019re introducing purpose-built AI and comprehensive customer service automation to more organizations, empowering SMEs to drive efficiency, achieve faster resolutions, and elevate customer satisfaction\u2014unlocking scalable, impactful outcomes.\u201d<\/p>\n With NICE\u2019s award-winning AI-powered platform now complementing Cirrus\u2019 renowned omnichannel, workforce management, and CRM offerings, partners and customers will benefit from a richer, more versatile toolkit designed to drive exceptional results.<\/p>\n About Cirrus\u00a0 <\/strong><\/p>\n Cirrus is a leading UK provider of contact centre solutions, delivering reliable, innovative, and customer-centric technologies tailored to the SME market. By focusing on real-world challenges, Cirrus empowers businesses to transform their contact centre operations and achieve greater efficiency and satisfaction. For more information visit www.cirrusconnects.com<\/a>.<\/p>\n About NICE <\/strong><\/p>\n With NICE (Nasdaq: NICE), it\u2019s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world\u2019s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre \u2013 and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.\u00a0www.nice.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Cirrus, the UK\u2019s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. The addition of NICE\u2019s AI-powered platform to Cirrus\u2019s portfolio marks a transformative moment..<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50413"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=50413"}],"version-history":[{"count":7,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50413\/revisions"}],"predecessor-version":[{"id":50422,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/50413\/revisions\/50422"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=50413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=50413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=50413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}