Ozonetel<\/a> has introduced CXi Switch, a novel internet communication product aimed at facilitating instant voice and digital interactions across various touchpoints, offering an alternative to traditional telecom channels.<\/strong><\/p>\nDespite the increasing digital adoption by customers, many enterprises still struggle to provide real-time engagement, with about 75% of interactions relying on telecom, leading to delayed and disconnected conversations that can result in missed business opportunities.<\/p>\n
CXi Switch, integrated within the oneCXi platform, acts as a core routing engine enabling seamless one-click conversations between businesses and customers across multiple channels such as apps, websites, ads, and more, enhancing brand engagement and conversions.<\/p>\n
By leveraging internet communication, CXi Switch empowers businesses to manage conversations effectively throughout the customer lifecycle, leading to improved brand engagement, higher conversions through contextual interactions, and increased customer retention.<\/p>\n
Chaitanya Chokkareddy, the Chief Technology Officer at Ozonetel, highlighted the company’s increased focus on AI-driven innovations in customer experience, emphasizing the importance of leveraging solutions like CXi Switch to enhance customer interactions and create compelling experiences.<\/p>\n
Chokkareddy expressed the vision behind CXi Switch, aiming to revolutionize business communication by enabling instant conversations across touchpoints with just one click, thereby enhancing brand experiences and streamlining customer interactions.<\/p>\n","protected":false},"excerpt":{"rendered":"
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