{"id":633,"date":"2015-05-03T10:01:41","date_gmt":"2015-05-03T10:01:41","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=633"},"modified":"2022-10-05T13:07:26","modified_gmt":"2022-10-05T13:07:26","slug":"learning-from-your-employees-and-customers-complaints","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/learning-from-your-employees-and-customers-complaints\/","title":{"rendered":"Learning from Your Employees’ and Customers’ Complaints"},"content":{"rendered":"

Listening to customer complaints is an important part of every manager’s job. But let’s not forget our employees’ complaints too.<\/strong><\/p>\n\"Business\n

Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees’ and customers’ feelings about the workplace.<\/p>\n

After all, a complaint is nothing more that a person telling you that his (or her) needs haven’t been met.<\/p>\n

As dissatisfied customers, they are giving us a second chance to correct something that should have been done properly the first time around. (In this case the customer happens to be your employee.)<\/p>\n

If you listen to them patiently and attentively, their complaints will alert you to a real or potential problem, or tell you of a better way to handle a situation.<\/p>\n

We are not use, however, to coping with complaints. We let our emotions rule our thinking usually. Consequently, we let complaints wear us out because we take on the complaint as a personal attack on us. It is not!<\/p>\n

The next time you are faced with an irate employee or customer, here are some steps to consider:<\/p>\n