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\nWhy we should never forget the fundamentals of customer service.<\/strong><\/p>\n Whatever happened to the era where a marketplace shopper was greeted in this manner: “Welcome to company X! How may I help you today?”<\/p>\n When was the last time this melody struck your chords: “Sure, I\u2019ll be happy to locate that for you” Or are we more likely to hear, “You\u2019ll find it in isle 16” (a half mile downstream atop a shelf too high to reach)?<\/p>\n Whatever happened to the day when you got the best price whether you clipped the corresponding coupon or not?<\/p>\n We now seem to live in a world of do-it- yourself (DIY), get it yourself (GIY), bag it yourself (BIY), and now, you can even ring it yourself (RIY).<\/p>\n In return for our loyal patronage, we get the bare minimum: Customer service without a smile, merchandise returns with much attitude and combativeness, a game of hide-n-seek when looking for help; and this is all topped off with the long lines that only rival amusement parks.<\/p>\n Worse, is that many fast food chains now feature kiosks in which you can order it yourself (OIY)!<\/p>\n Companies should heed the message that cutting costs need not be sacrificed on an alter of disingenuous or rushy rush customer service.<\/p>\n Companies should not forget the fundamentals of customer service, which is to “Serve The Customer”.<\/p>\n There are ways to incorporate low cost customer satisfaction:<\/p>\n 1) Place employees in high traffic areas of the store.<\/p>\n 2) Make sure employees have casual conversations with customers and at the same time remind them of specials.<\/p>\n 3) Create a warm atmosphere for shoppers, what happened to the calming music in stores \u2013 get shoppers excited to shop.<\/p>\n