{"id":7216,"date":"2016-02-09T15:16:40","date_gmt":"2016-02-09T15:16:40","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=7216"},"modified":"2016-02-15T15:17:46","modified_gmt":"2016-02-15T15:17:46","slug":"definition-of-excellent-guest-service","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/definition-of-excellent-guest-service\/","title":{"rendered":"What is the Definition of Excellent Guest Service?"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-7282\" src=\"http:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2016\/02\/hotel-4.jpg\" alt=\"Guest services in a hotel\" width=\"598\" height=\"399\" srcset=\"https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2016\/02\/hotel-4.jpg 598w, https:\/\/www.customerservicemanager.com\/wp-content\/uploads\/2016\/02\/hotel-4-300x200.jpg 300w\" sizes=\"(max-width: 598px) 100vw, 598px\" \/>\n<p>When it comes to defining excellence in guest service the first challenge is to remain objective. One person&#8217;s service expectations may not be the same as another person&#8217;s. Let&#8217;s first agree that our needs as clients are generally the same; courtesy, a listening ear, an understanding of our requirements and a willingness to help when we need it.<\/p>\n<p><strong>Here are 5 ways to define excellent guest service:<\/strong><\/p>\n<p>1. Flexible in approach to check in times (hotel)<br \/>\n2. Friendly, attentive and empowered staff<br \/>\n3. Personalized customer experience and attention to detail<br \/>\n4. Clean, tidy comfortable rooms (hotel)<br \/>\n5. Being treated as you would like to be treated yourself<\/p>\n<p>Keep these skills in mind when you are training your department to deal with customers and you will surely meet or even exceed the most exacting guest standards.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to defining excellence in guest service the first challenge is to remain objective. Here are 5 ways to define excellent guest service..<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[56],"tags":[],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/7216"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=7216"}],"version-history":[{"count":21,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/7216\/revisions"}],"predecessor-version":[{"id":7316,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/7216\/revisions\/7316"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=7216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=7216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=7216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}