{"id":789,"date":"2015-05-04T10:58:26","date_gmt":"2015-05-04T10:58:26","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/csm210469\/?p=789"},"modified":"2020-07-06T15:31:47","modified_gmt":"2020-07-06T15:31:47","slug":"101-inspirational-customer-service-quotes","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/101-inspirational-customer-service-quotes\/","title":{"rendered":"101 Inspirational Customer Service Quotes"},"content":{"rendered":"

Looking for a little inspiration? Look no further! Here we bring you 101 favorite customer service quotes.<\/strong>\"Customer<\/p>\n

1. The goal as a company is to have customer service that is not just the best but legendary.
\nSam Walton, Founder of Wal-Mart<\/em><\/p>\n

2. Your most unhappy customers are your greatest source of learning.
\nBill Gates<\/em><\/p>\n

3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
\nCharles Darwin<\/em><\/p>\n

4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
\nHenry Ford<\/em><\/p>\n

5. Well done is better than well said.
\nBenjamin Franklin<\/em><\/p>\n

6. Spend a lot of time talking to customers face to face. You\u2019d be amazed how many companies don\u2019t listen to their customers.
\nRoss Perot<\/em><\/p>\n

7. Kind words can be short and easy to speak, but their echos are truly endless.
\nMother Teresa<\/em><\/p>\n

8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
\nJeff Bezos, CEO Amazon.com<\/em><\/p>\n

9. In the end, the customer doesn\u2019t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
\nGiorgio Armani<\/em><\/p>\n

10. The customer experience is the next competitive battleground.
\nJerry Gregoire, CIO, Dell Computers<\/em><\/p>\n

11. Customer satisfaction is worthless. Customer loyalty is priceless.
\nJeffrey Gitomer<\/em><\/p>\n

12. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
\nPeter Drucker<\/em><\/p>\n

13. To understand the man, you must first walk a mile in his moccasin.
\nNorth American Indian Proverb<\/em><\/p>\n

14. Customers don\u2019t expect you to be perfect. They do expect you to fix things when they go wrong.
\nDonald Porter, V.P. British Airways<\/em><\/p>\n

15. Good service is good business.
\nSiebel Ad<\/em><\/p>\n

16. There is a spiritual aspect to our lives \u2013 when we give we receive \u2013 when a business does something good for somebody, that somebody feels good about them!
\nBen Cohen, Ben & Jerry\u2019s<\/em><\/p>\n

17. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
\nJohn Russell, President, Harley Davidson<\/em><\/p>\n

18. One of the deep secrets of life is that all that is really worth doing is what we do for others.
\nLewis Carol<\/em><\/p>\n

19. Being on par in terms of price and quality only gets you into the game. Service wins the game.
\nTony Allesandra<\/em><\/p>\n

20. You\u2019ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can\u2019t be copied.
\nJerry Fritz<\/em><\/p>\n

21. Every great business is built on friendship.
\nJC Penney<\/em><\/p>\n

22. If we do not lay out ourselves in the service of mankind whom should we serve?
\nJohn Adams<\/em><\/p>\n

23. Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
\nStew Leonard, CEO Stew Leonard\u2019s<\/em><\/p>\n

24. If you\u2019re not serving the customer, your job is to be serving someone who is.
\nJan Carlzon, ex-CEO SAP Group<\/em><\/p>\n

25. If you want to lift yourself up, lift up someone else.
\nBooker T. Washington<\/em><\/p>\n

26. In the world of Internet Customer Service, it\u2019s important to remember your competitor is only one mouse click away.
\nDoug Warner<\/em><\/p>\n

27. Know what your customers want most and what your company does best. Focus on where those two meet.
\nKevin Stirtz<\/em><\/p>\n

28. Loyal customers, they don\u2019t just come back, they don\u2019t simply recommend you, they insist that their friends do business with you.
\nChip Bell, Founder Chip Bell Group<\/em><\/p>\n

29.Make a customer, not a sale.
\nKatherine Barchetti<\/em><\/p>\n

30. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
\nJeff Bezos, CEO Amazon.com<\/em><\/p>\n

31. Customer service is not a department, it\u2019s everyone\u2019s job.
\nAnonymous<\/em><\/p>\n

32. Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
\nDale Carnegie<\/em><\/p>\n

33. Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
\nMark Cuban<\/em><\/p>\n

34. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
\nJeff Bezos, CEO Amazon.com<\/em><\/p>\n

35. The interesting thing is when we design and architect a server, we don\u2019t design it for Windows or Linux, we design it for both. We don\u2019t really care, as long as we\u2019re selling the one the customer wants.
\nMichael Dell<\/em><\/p>\n

36. A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
\nMahatma Gandhi<\/em><\/p>\n

37. When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
\nJerry Harvey<\/em><\/p>\n

38. It\u2019s a very, very tough market. So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it\u2019s all about numbers, numbers, numbers.
\nJohn Ilhan<\/em><\/p>\n

39. A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
\nSteve Jobs<\/em><\/p>\n

40. If you work just for money, you\u2019ll never make it, but if you love what you\u2019re doing and you always put the customer first, success will be yours.
\nRay Krock<\/em><\/p>\n

41. For us, our most important stakeholder is not our stockholders, it is our customers. We\u2019re in business to serve the needs and desires of our core customer base.
\nJohn Mackey<\/em><\/p>\n

42. If you love your customer to death, you can’t go wrong.
\nGraham Day<\/em><\/p>\n

43. We see our customers as invited guests to a party, and we are the hosts. It\u2019s our job every day to make every important aspect of the customer experience a little bit better.
\nJeff Bezos, CEO Amazon.com<\/em><\/p>\n

44. You\u2019ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
\nRupert Murdoch<\/em><\/p>\n

45. In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
\nAzim Premji<\/em><\/p>\n

46. Customers don\u2019t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren\u2019t enjoying it. Once they tasted ours and experienced what we call \u201cthe third place\u201d.. a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn\u2019t know they had.
\nHoward Schultz, Chairman and CEO Starbucks<\/em><\/p>\n

47. Don\u2019t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
\nGene Buckley, President Sikorsky Aircraft<\/em><\/p>\n

48. The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
\nKerry Stokes<\/em><\/p>\n

49. I won\u2019t complain. I just won\u2019t come back
\nBrown & Williamson Tobacco Ad<\/em><\/p>\n

50. Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
\nLeon Gorman, CEO L.L.Bean<\/em><\/p>\n

51. Every company\u2019s greatest assets are its customers, because without customers there is no company.
\nMichael LeBoeuf, Author of: How to Win Customers and Keep Them for Life<\/em><\/p>\n

52. Excellent firms don\u2019t believe in excellence \u2013 only in constant improvement and constant change.
\nTom Peters<\/em><\/p>\n

53. Friendly makes sales \u2013 and friendly generates repeat business.
\nJeffrey Gitomer<\/em><\/p>\n

54. Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.
\nBetsy Sanders<\/em><\/p>\n

55. Every contact we have with a customer influences whether or not they\u2019ll come back. We have to be great every time or we\u2019ll lose them.
\nKevin Stirtz<\/em><\/p>\n

56. Here is a simple but powerful rule: always give people more than what they expect to get.
\nNelson Boswell<\/em><\/p>\n

57. Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and
\ncompanies that provide absolutely excellent products and services at absolutely excellent prices will survive.
\nBrian Tracy<\/em><\/p>\n

58. It helps a ton when you learn people\u2019s names and don\u2019t butcher them when trying to pronounce them.
\nJerry Yang<\/em><\/p>\n

59. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
\nZig Ziglar<\/em><\/p>\n

60. I don\u2019t do business with those who don\u2019t make a profit because they can\u2019t give the best service.
\nRichard Bach<\/em><\/p>\n

61. If you don\u2019t genuinely like your customers, chances are they won\u2019t buy.
\nThomas Watson, former CEO IBM<\/em><\/p>\n

62. Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat
\nbusiness and referral. Understand the factors that drive this customer revolution.
\nRick Tate<\/em><\/p>\n

63. Men are rich only as they give. He who gives great service gets great rewards.
\nElbert Hubbard<\/em><\/p>\n

64. Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can\u2019t expect your employees to exceed the expectations of your customers if you don\u2019t exceed the employees\u2019 expectations of management.
\nHoward Schultz, CEO Starbucks Coffee<\/em><\/p>\n

65. People expect good service but few are willing to give it.
\nRobert Gateley<\/em><\/p>\n

66. Revolve your world around the customer and more customers will revolve around you.
\nHeather Williams<\/em><\/p>\n

67. The customer\u2019s perception is your reality.
\nKate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today\u2019s Busy Customer<\/em><\/p>\n

68. Do what you do so well that they will want to see it again and bring their friends.
\nWalt Disney<\/em><\/p>\n

69. He profits, most who serves best.
\nArthur F. Sheldon<\/em><\/p>\n

70. The longer you wait, the harder it is to produce outstanding customer service.
\nWilliam H. Davidow<\/em><\/p>\n

71. The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
\nPeter Drucker<\/em><\/p>\n

72. When the customer comes first, the customer will last.
\nRobert Half<\/em><\/p>\n

73. Right or wrong, the customer is always right.
\nMarshall Field<\/em><\/p>\n

74. Under promise and over deliver.
\nToby Bloomberg<\/em><\/p>\n

75. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
\nW. Edwards Deming<\/em><\/p>\n

76. Your customer doesn\u2019t care how much you know until they know how much you care.
\nDamon Richards<\/em><\/p>\n

77. Every client you keep, is one less that you need to find.
\nNigel Sanders<\/em><\/p>\n

78. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends
\nJeff Bezos<\/em><\/p>\n

79. The purpose of a business is to create a customer who creates customers
\nShiv Singh<\/em><\/p>\n

80. It\u2019s much harder to provide a great customer service than I would have ever realised. It\u2019s much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
\nDavid Yu, Chief Operating Officer, Betfair<\/em><\/p>\n

81. Nothing is so contagious as enthusiasm.
\nSamuel Taylor Coleridge<\/em><\/p>\n

82. Only a life lived in the service to others is worth living.
\nAlbert Einstein<\/em><\/p>\n

93. Good customer service costs less than bad customer service.
\nSally Gronow, Welsh Water<\/em><\/p>\n

84. Whether you are big or small, you cannot give good customer service if your employees don\u2019t feel good about coming to work.
\nMartin Oliver, MD Kwik-Fit Financial Services<\/em><\/p>\n

85. If we keep doing what we\u2019re doing, we\u2019re going to keep getting what we\u2019re getting.
\nStephen Covey<\/em><\/p>\n

86. Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what\u2019s not working.
\nPenny Handscomb<\/em><\/p>\n

87. There are no traffic jams along the extra mile.
\nRoger Staubach<\/em><\/p>\n

88. Good leaders must first become good servants.
\nRobert Greenleaf<\/em><\/p>\n

89. We don\u2019t want to push our ideas on to customers, we simply want to make what they want.
\nLaura Ashley<\/em><\/p>\n

90. A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal.
\nAnonymous<\/em><\/p>\n

91. A little experience often upsets a lot of theory.
\nS. Parkes Cadman<\/em><\/p>\n

92. Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
\nRobert Bowman, CEO Major League Baseball Advanced Media<\/em><\/p>\n

93. You are serving a customer, not a life sentence. Learn how to enjoy your work.
\nLaurie McIntosh<\/em><\/p>\n

94. Your best customers leave quite an impression. Do the same, and they won\u2019t leave at all.
\nSAP Ad<\/em><\/p>\n

95. Unless you have 100% customer satisfaction\u2026you must improve.
\nHorst Schulz<\/em><\/p>\n

96. It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
\nDoug Smith<\/em><\/p>\n

97. An ounce of loyalty is worth a pound of cleverness.
\nElbert Hubbard<\/em><\/p>\n

98. Customer service is not a department, it\u2019s everyone\u2019s job.
\nAnonymous<\/em><\/p>\n

99. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money
\nsomewhere else.
\nSam Walton, Founder of Wal-Mart<\/em><\/p>\n

100. Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
\nGary Comer<\/em><\/p>\n

101. Consumers are statistics. Customers are people.
\nStanley Marcus<\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Looking for a little inspiration? Look no further! Omar Zaibak brings you 101 of his favorite customer service quotes.<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[128],"_links":{"self":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/789"}],"collection":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/comments?post=789"}],"version-history":[{"count":9,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/789\/revisions"}],"predecessor-version":[{"id":10721,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/posts\/789\/revisions\/10721"}],"wp:attachment":[{"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/media?parent=789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/categories?post=789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.customerservicemanager.com\/wp-json\/wp\/v2\/tags?post=789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}