{"id":8616,"date":"2016-05-23T11:38:11","date_gmt":"2016-05-23T11:38:11","guid":{"rendered":"http:\/\/www.customerservicemanager.com\/?p=8616"},"modified":"2016-05-27T13:21:37","modified_gmt":"2016-05-27T13:21:37","slug":"the-global-state-of-customer-experience-2016","status":"publish","type":"post","link":"https:\/\/www.customerservicemanager.com\/the-global-state-of-customer-experience-2016\/","title":{"rendered":"The Global State of Customer Experience 2016"},"content":{"rendered":"

\"Global<\/a><\/p>\n

This in-depth research report written by CX Network looks at the key customer experience trends, challenges and investments for the next 12 \u201318 months and the digital transformation of organisations.<\/strong><\/p>\n

The annual survey gauged the views of global leaders \u2013 across all major industries \u2013 within customer experience, service, insight, digital and marketing, on the changes that will be defining the industry in 2016.<\/p>\n

CX Network collected the data from the over 700 responses for this report, to provide insights into the trends, challenges, investment priorities that will be shaping customer experience and the digital transformation of organisations.<\/p>\n

They compared the responses from their practitioner community with that of solution providers and analysts, to see where they align and where there is a marked difference.<\/p>\n

\"The<\/strong><\/p>\n

Key findings:<\/strong><\/p>\n